Q: I would love this box for my daughter, but seeing the reviews regarding shipping & people not receiving boxes makes me weary. If I order now (4/3) would this box reach me by 5/15? Please let me know!Asked by Brittany D., April 2020
Due to the pandemic we have decided to delay shipping. Mulan is our next box and will likely ship in May once international shipping speeds up. If you’d like to be sent a previously released box instead of waiting, we currently have Pac-Man, Dumbo, Lion King, Galaxy/Space, X-Men, Alice In Wonderland, and Star Wars.
Q: Still have not received last shipment that was paid for months ago. When will it ship? Can I get a tracking number please. Thank you for the refund of early with drawl at last.Asked by Cheree R., February 2020
Q: No communication on my refund of $68.25 taken BEFORE due date or my last package that I PAID for. Who can I contact to get resolved? I cancelled a day prior to renewal and want to be done.Asked by Cheree R., January 2020
It took three emails but refund was done at last. Still have not received last shipment. Great items that come but not a well managed or professional bussiness.
Q: hello, i was wondering can we get past boxes? Asked by Davie B., January 2020
You can find what post boxes we do have on our site.
Ordered in November because I had hoped to get the supernatural box. Four months later it's almost April, still nothing. I've been told several times there were delays I get that, tried it once before and the same thing happened. Sorry but if you can't fulfill a subscription in four months of receiving payment then you should refund my money. I order subscriptions every month, been doing sub reviews for years and never had this much problems with order fulfillment. Haven't had any updates in weeks, if it continues as is I'll have to escalate it to a cratejoy customer service case. Can't just take payments and then expect everyone to wait months for fulfillment, you should have cancelled orders and issued refunds months ago if they could not be processed in a more reasonable time period, not to mention the amount of time stated on your shipping policy. As a seller do the right thing here.
I received my 1st box for the October subscription .... OMGosh! I absolutely LOVE this subscription! The quality of ALL of the products was amazing, very nice pieces! I absolutely LOVE the exclusive pin (main reason I subscribed!)
But above and beyond all of the incredible items you receive ..... the customer service is nothing short of STELLAR! I am huge on customer service and I can honestly state that I have not received such great customer service in YEARS!!! Melanie Coelho is an absolute gem and helped me to overcome so difficulties that I was having with my subscription.
I honestly cannot begin to give enough raves about this wonderful company, it's high quality items and the incredible customer service you will receive! You won't be disappointed!
I love this so much, great box, great items!
YAY!!! I FINALLY GOT MY FIRST BOX. It was worth the wait. I’m super happy about it and will be at full support even if it is behind because NOW I KNOW IT WILL COME AND BE GLORIOUS!!! The Star Wars Box was sooo fun!!!!
How do I reach the owner? Will she respond to this? I received a winter grabbag and it was amazing. I cant get any information about my monthly box. Emails and social media havent worked. Is there a phone number?
I never received anything and have been billed twice
We've been running late on shipping, but are getting back on track. All your boxes will be fulfilled as soon as we can get them shipped out. I apologize for the delay as it's never out intention to ship out late.
I never recieved the box
Just received OCTOBER box before Christmas. Two months late. Cancelled before December payment came out. Otherwise I would be about to renew AGAIN on 1/1. Still haven’t even received the November box.
Quality has gone down as cost has gone up in the past year. Now it’s a lot of postcards/stickers or some weird non-fandom theme (Space?) Shipped in a bubble envelope instead of what used to be a fun and well curated box.
Melanie- Life gets in the way. We all get that. But if you can’t at least maintain your business, send a message to your subscribers and stop charging them until you can get it together. Stop letting more people sign up for something they won’t get for months. You still have a good overall rating, but if you keep going like this, that will change, and you will lose more subscribers. I loved this box so much that I gave you a full 6 months to get back on track. Let me know when you get back to where you were a year ago. I’ll happily give it another shot.
*On a POSITIVE NOTE! The October box I waited over 2 months for was actually almost as good as the boxes from a year ago. Jewelry was neat. Cool earrings that my Niece commandeered. Well themed (Alice in Wonderland). Awesome Collectable pin.
Had I reviewed this box when I first signed up it would have gotten 5 stars. Since then, however, it seems the quality of...
Life does happen and sometimes it will affect a small business such as myself. Our quality continues to go up and we work mainly with stainless steel for our jewelry and trusted manufacturers with the top quality for all our items. We have never included postcards in our boxes, maybe you’re misinformed? We have a card that goes in the box listing the items and we put an image on the back so it’s not blank. But that is not considered an item for the box. Stickers were included because they’ve been a heavily requested addition.
The price of our box as remained the same price since we launched. It’s still $19; however shipping has gone...
Be warned. (almost) all items I received in the three months I got the box can be found on Ali express. Didn't even take any digging, just searching the theme of the box and necklace, sticker, or whatever the items happens to be and the first search result is what's in the box. Doesn't even total up to $10
We both know that what you've said is factually incorrect. 2-3 amount of items in each box are custom designed, meaning that they can ONLY be found in the boxes. If someone copies after the fact we have no control over their actions. Furthermore, each box comes with an artist print; commissioned from local (USA) artists. I pride myself on curating a box that cannot be found just anywhere, and including other small business in my boxes.
I'm sorry you feel the need to lie and make false accusations. Please find something better to do with your time then to attempt to harm small businesses.
I never know what to expect with these boxes and I am always so blown away. I love that each box contains a piece of jewelry but the other items could be literally anything. I especially love the pillow case from the Jurassic Park box and the makeup bag from the Mean Girls box. Oh! And the sticker set from Friends.
I can't wait for the announcement about 2020 fandoms!