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I've written them several times, I've gotten no reply. I paid for a year subscription and I haven't recieved a box since July. The box I recieved in July was great, but not a single response to the several times I've written them over the last 2 or so months?
I ordered this as a gift for my nephew who has just gotten a kitten trying to help set him and hisnfurry end up so that they'll be the most comfortable. this was over a month ago. their description says it will ship with 4-6 days and it has been well over that and no word from the seller at all. I've tried numerous times to contact them to no avail. im utterly dissapointed in the complete lack of customer service.
I wrote about food being bad and kittycrate reached out and offered to send another kit because they felt terrible bout expired food So I thought that was very stand up. Thanks
I brought my kit in at night, opened it and then left it on the counter. My cats found it in the night and got everything out of the box and seemed to have a great time playing all night. The taco toy has been a particularly huge hit with both my cats. It's been in play with one or both cats all night and all morning. The cat treats were also appreciated by both cats. Great box- my cats are very satisfied and happy.
My family loved our Krate! It was really great for the kids AND the kitty 🐱 Our frisky little Neo can’t wait for next months installment!
My kitties loved the last box! The catnip carrot is a favorite toy now.
My cats loved the handmade toys, some filled with cat nip. The treats were great too. Great box!
I’m sorry I really wanted it to be good, but the food was expired and toys ok the handmade ones were cute. The wine none of pets would even taste. So all in all I didn’t think it was worth the price.
We are very sad to hear that you did not enjoy your KittyCatKrate. We are working to address the concerns you noted in your review. Our team will be reaching out to you via email today to receive more information and to work towards a happy resolution for you. Thank you for your feedback. Love, The KCK Team