Q: What is the process needed to cancel the subscription?Asked by Thomas H., June 2019
Simply email us or login to your cratejoy account to cancel at any time.
Q: I ordered this sub box this month(July), I understand it was after the shipping window for the month. I am about to be billed again for another box. Will I receive two boxes next month (August) since I will have been charged for two boxes?Asked by Angel P., July 2019
We don’t rebill you until the first month after your first knife box has already shipped. This gives you time to evaluate our products before proceeding.
Q: I am looking at subscribing to the ultimate. What should i expect to be included in an ultimate monthly box?Asked by Alyssa S., November 2020
Q: Does this box ship to Victoria, Australia? Asked by Jayden S., November 2020
Couldn't wait till it arrived...was a very nice suprise after a long days work to come home too..packaging and quality was beyond what I was expecting...waiting for next & next & next....
Received my order after some minor mishap by carrier, through no fault of Knife Club. Contacted them with my issue, extremely helpful and got everything resolved! Very happy with product received. Do not hesitate, just subscribe already!
Thank you for reaching out. I'm sorry to hear that you're experiencing issues with your subscription. Please make sure that you're emailing us at knifeclub [at] knifesubscription [dot] club we respond within 24 business hours (not counting weekends or holidays). That being said your tracking number shows that your box was shipped on August 18th and on August 22nd it entered Canada. There can be a bit of a "black hole" between entry to Canada and the actual delivery date. In the interim we've gone ahead and canceled and refunded your renewal order from September 1st in full while this is being sorted.
So the owner of this company contacted me personally when I posted I wasnt happy with my last knife. He made everything right and was actually a super cool dude. Never have I had an owner contact me personally to solve a problem. Just on that alone I will stick with this company.
Thank you for reaching out. We've just responded to your email. We're sorry that you're disappointed with the size of the knife. It is a bit smaller than what normally comes with the plan type that you're on. Revo Knives are generally well regarded in the knife industry with good materials and quality craftsmanship.
I did not what to expect with the reviews but I thought I would give it a try. It arrived just as promised and on time. I chose the Advanced Subscription to see just what came in it vs the Basic Subscription. I was surprised at not just the high-quality knife but also all of the extra that comes with the Advanced Subscription. Definitely a satisfied customer.
Great product, looking forward to getting more!!!
I was skeptical at first, I have seen lots of boxes that promise the world and then send flea market quality knives. But as promised, I got a shiny new knife from a quality brand. It's also something unique I likely wouldn't have found on my own. This is a fun way to expand any collection.
Received a CRKT. Over all a nice little knife. Smooth action, razor sharp and nice design. Shipping was on time and easy to track. I’m extremely pleased with the knife I got.
I was very happy with what I received both the SOG and CRKT knives were a great value and I was happy with the quality. The pack and lanyard were also a very pleasant surprise.
I really enjoy getting my knife and look forward to see what it is
awesome first knife. looking forward to the next one!!