Q: I got a 3 month subscription last year for my granddaughter and want to be certain that she won’t receive the same products if I give this to her again. She loved it last year and has progressed Asked by Anne W., November 2021
Hello, Anne. That is a great question! Thank you for submitting it!
So, we actually order a new batch of products each month. Additionally, we custom-curate each box. So, after you send in your order, we'll send you a couple of surveys that will allow you to give us more detailed information about exactly what items your granddaughter would love to receive. That way we can be sure to create boxes that are always full of EXACTLY the items she loves!
If you need more information about this or have further questions, of course, please do let me know.
Thank you, Anne!
Founder, LaLa Horse
Q: How do I cancel a subscription?Asked by Melissa F., November 2021
Hello, Melissa. Thank you for your question. To cancel a subscription, you can just login to your Cratejoy account, find the subscription, and cancel it. Or, you can email us here at LaLa Horse, and we can take care of it for you.
If there were any problems with the items you received in your boxes, please do let me know. We have a 100% satisfaction guarantee, so we are always happy to send replacement items, as needed.
Thank you, Melissa!
Founder, LaLa Horse
Q: Shipping to Canada, is it $23.95 per shipment? So my $40 box turns to almost double? Is that correct?Asked by Melissa M., November 2021
Hello, Melissa. That is an excellent point. The cost of shipping to Canada is quite a bit higher than it is to U.S. addresses (as we are U.S.-based). So, I have come up with what might be a good solution to this problem (would love your feedback on this, actually - do you think it helps?).
I have created a "Canadian Horse Lover's" box. It will ship quarterly (every 3 months), which will help save on shipping costs. The box will contain over $100 worth of products, and will retail for $99.95. That will average around $33.33/month for the products, and around $8.50/month for the shipping. If you want to check it out, just go to the LaLa Horse home page, click the "Choose Your...
Hello, Melissa :) So glad the quarterly box will work for you all. I have added another box, so we now have a Canadian Equestrian's Box (for kids who have their own horses), and a Canadian Horse Lover's Box (for kids who love horses, but who do not currently have a horse).
If there is anything else I can on this for you, please just say the word :)
I love this idea. Could you do a Canadian Equestrian Subscription, as we have horses. Thanks!
Q: Hi! I'm looking into Lala box for a girl (9yo). Which do you recommend? Asked by Mandy O., September 2021
Hello, Mandy. Great to hear from you! Both our Equestrian boxes and our Mystery boxes are great for 9-year-old girls, as we customize each box to the recipient's age, tastes, and preferences. If your horse-crazy girl current rides or works around horses, then the Equestrian box should be a good choice. If she does not currently ride or spend much time around horses, I would suggest the Mystery box.
Hopefully that answers your question, Mandy. If, however, you have other questions, please respond here and I will get right back to you.
Thanks, Mandy :)
LaLa Horse Co-Founder
I ordered this crate for my granddaughter. She loved the content. My only complaint is we received our first crate December 23 and still waiting on our second crate February 10th.
Hello, Jeanie. I am sooo sorry that your granddaughter's box has not arrived yet. It seems to be somewhere in the USPS "system," as shown by the tracking info on their website (I have emailed you a link to that information).
However, I will get another box out to your granddaughter right away, and will include some complimentary items in it (my way of apologizing for this issue). I will curate that box in a minute and will send you a list of what I have selected for it (that way, if I've chosen anything that your granddaughter won't 100% love, you can let me know and we can put in something else).
Again, my apologies for these issues, Jeanie, but I will get your...
Ordered this for my god daughter and she loved it. I got her a one time mystery box and she enjoyed opening all the gifts inside. Seller was quick to answer my questions and also fixed a small issue I had with the contents of my box. Package was sent also faster than expected. Would def do business with them again. Great seller
I completely messed up when I ordered your mystery box. It was for my 8 year old niece and did not realize you need to own a horse!! I don’t remember seeing THIS IS FOR YOUR HORSE anywhere??? I tried to e-mail you/the company and explain the confusion and I wanted to cancel but NO ONE replied to my email.
Hello, Caterina. I just received your message regarding your LaLa Horse box. I am sooo sorry, but I will get replacement items out to you right away (please gift or donate the items you received that you can't use).
It looks like the problem is that the box you ordered was our Equestrian box, which is for kids who have horses. Our Mystery box is really the one you all should have, as that box is for kids who don't currently have horses.
How about we do this. I will send you out replacement items for the boxes you already received. Also, I will send you an additional Mystery box at no charge, so you can see if those items are more appropriate for you...
Recieved the same book in both 1st and second boxes.
Hello, Christie. Soooo sorry that we put a duplicate in your boxes. I will reach out to you via email now so that I can send you a replacement for the duplicate book (LaLa Horse is always happy to send replacement items if you receive anything that is a duplicate or that you do not like).
And, again, our apologies for the error.
My daughter loved her first box! Se is looking forward to her next!
My grand daughter loved her LaLa Horse box. This was her third and she has not been disappointed. She eagerly awaits their arrival each month. The posters are beautiful horse prints. The jewelry is a nice quality. The apparel is well made and well weighted fabric. The books and magazines are age appropriate.
LaLa Horse box was the, “Best Christmas gift ever!”, per my 10 year old daughter! The box includes personal items for your horse crazy child and items for there beloved horse! Not only are the products amazing but their Customer service was outstanding!! My daughter and I highly recommend LaLa horse box, don’t hesitate purchasing for your child! Promise the smiles will be endless!
Amazing products, quick shipping! Happy kid!
Amazing! My daughter was so excited and it's well worth the cheap price! You definitely get your money's worth.
My daughter absolutely loves the boxes. Also, I am really happy with the customer service. I had a question about when it would arrive after I subscribed and would I be billed twice in one month? The boxes are mailed in the middle of the month. I ordered at the beginning of the month. I didn't want my daughter to receive 2 boxes right in a row. I can't have a spoiled child! Not me! LOL. So I emailed the company and made arrangements to just get one for the month. I received a reply within the day and the choice was left to me. It was super easy and the email was super polite. I ordered the box as a surprise for my daughter. She is 8 years old and loves horses. The box arrived within the week and it was in a really cute, pink box! My daughter saw it on the porch when she got home from school. She brought in to me and said she just knew it was for her. She opened it and inside the box was a bunch of gifts for a horse lover. When I filled out the order, one of the questions was what was her favorite kind of horse? It was an Allapolusa horse. They actually sent her favorite horse! Of course, it was plastic but very well made and sturdy. There were a few other things in the box. I'll leave it as a surprise for you. I will...
A delightful monthly box for the kid who loves horses.
From $37.50 / mo.
A delightful every-other month box for the kid who rides, drives or even just works around horses.
From $39.95 / box
A delightful monthly box for kids who loves horses.
From $39.95 / box
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.