Q: Why do you charge people $25.00 and never send the box, tracking number or return an email. It's been two months and nothing. Asked by Melissa O., January 2021
Got one month's box out of three really late. Never received the other two and haven't been able to get in contact with the seller. I will keep trying because I would like my money back.
Update 3-27-21: I have submitted several requests and never heard back from the seller or Cratejoy customer service. As far as I can tell, my order was cancelled without ever telling me about it. Not sure if I will try Cratejoy again since their service has been woefully inadequate.
Ordered this box Nov 24th, it's dec 30th and still do not have a package or tracking number. I emailed and sent several messages contacting the seller through cratejoy. Cratejoy also sent me emails saying they would investigate for me but I haven't had any responses. Customer service is just as important as the products. I have cancelled and suggest you save your money.