Q: how can I customize my shipment from LipMonthly?Asked by Angela L., April 2019
Q: How can you get your money back when they don't ship and respond to your messages?Asked by Rachel W., August 2021
Well you cant. I never received help from lip monthly or crate joy after many email. I also cancelled my sub to bath bevy over this. Its not a large amount so i just figured lesson learned.
I been sending emails, been run around and getting no where. I been charged for Aug and Sept. This is ridiculous.
When you figure out how, please let me know. They are obnoxious. Worst customer service ever. I'm out over $100 and they refuse to respond.
Q: I ordered a six month subscription back in November and have never received a box. I canceled but was told that it would cancel after my subscription was up. So I'm just out $100+ dollars?Asked by Renea B., February 2021
I ordered a box as a gift. The took my money immediately but never shipped anything and cancelled my sub. I'm still trying to get my money back. Thank goodness it was only one box.
Same here! Very pissed and annoyed.
Wow! That's horrible!
Q: How can I cancel my subscription Asked by Maxine R., August 2019
It doesn’t work. I’ve tried twice now. I initially canceled right after placing it for my mom. Then after 3 months was charged again, went and canceled. Now I was just charged again and tried to cancel.
You can’t. I ordered this back in May 2019 for my mom. It was for three months. I have canceled several times...she is still receiving them.
Do not buy. Never got a single box and paid for three months up front. Have messaged multiple times to no avail. I will continue to request a refund but I have gotten absolutely no response so far.
This entire thing is a scam, read the BbB reviews guys they owe thousands of girls money and boxes. Me being one of them! If I were a beauty box reviewer I would not associate myself with this brand because there’s going to eventually be a huge class action lawsuit and if you’re promoting it while all this info is out there about what’s actually happening to the average user, as an influencer you CAN be roped into that class action suit. Be very careful and cancel this subscription as soon as possible.
This is by far the worst subscription I have ever had. That’s saying not so much for someone who gets lots of subscriptions. I signed up with them for three months. The entire three months came and gone without any one of my subscriptions delivered to me. I emailed with unsuccessful results and their customer service department. It’s downright fraud to charge somebody for three months subscription ahead of time and then have no intention of sending the product. If anything I want a refund. Do not get this subscription you will be very disappointed. If and when you do actually receive what you’re supposed to. It’s lip monthly. But it only has two lip products in it. The rest is like eyeliner and eyeshadow or a mascara. It should be four lip products. You should not have to sign up to a Lip subscription box to get Two out of the four products having nothing to do with lips
I have been charged for Aug and Sept and received nothing. I have sent numerous emails and been run around. All I wanted was with my orders or a refund. And trying to cancel my subscription and its not let me. This is a scam to me!
I have never received one bag from lip monthly yet. It’s been almost 3 months. I got a 6 month subscription.
They will take your money and never send you anything! Placed a gift order on June 29. As per their policy they are supposed to ship on the 10th of the month. Two months have passed and my order is "still be processed." No response to my message.
This subscription SUCKS literally never received a kit. Thanks for robbing me!!!! This is ridiculous.
I signed up for lip monthly (the three month) and I did not receive one each month, instead I received all three the last month. ALL THREE WERE THE SAME!! Total rip off!
I have never received May or June's boxes. Tried to track it and it says page not found. I am beginning to believe that this is a scam. I really want my account refunded for the past two month and to cancel my subscription.
October 2019 bag included products from Lord & Berry, Cougar, Bellápierre, Cargo Cosmetics.
September 2019 bag included products from Steve Laurant, Model Co, Dirty Little Secret, Lip Monthly
August 2019 bag included products from Doop, Luna by Luna, Model Co, Be A Bombshell
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