Q: how can I customize my shipment from LipMonthly?Asked by Angela L., April 2019
Q: I ordered a six month subscription back in November and have never received a box. I canceled but was told that it would cancel after my subscription was up. So I'm just out $100+ dollars?Asked by Renea B., February 2021
Wow! That's horrible!
Q: How can I cancel my subscription Asked by Maxine R., August 2019
It doesn’t work. I’ve tried twice now. I initially canceled right after placing it for my mom. Then after 3 months was charged again, went and canceled. Now I was just charged again and tried to cancel.
You can’t. I ordered this back in May 2019 for my mom. It was for three months. I have canceled several times...she is still receiving them.
Q: For current subs- I'm a pale Irish redhead (grey eyes, no freckles, dark long & crazy curly red hair) & want to know if most lip colours would suit me? Bright red & hot pinks DO NOT. I'm over black/blue lips, too. Please advise ASAP? THANK YOU💜Asked by Jade G., August 2019
I was a subscriber for about five months and I literally recieved 2 items that I kept. I never received what I saw in the unboxing videos on YouTube - I always got orange or bubblegum pink colors. Definitely a buyer beware situation - I'm pretty sure that they send completely different bags to their influencers and bloggers than they do their customers
Same..I never received anything that even resembles what they display! I maybe received 1 or 2 shades I could even wear! 😡
I was a lip monthly subscriber. They send you the worst colors and garbage. They sent me four of the same boxes one month. Stay away.
You should go to Sephora or Ulta and they are terrific at pairing you with what you are interested in. They have big collections. I love Bite lipsticks and Nudestix lipsticks. They have lots of colors and for a young girl they will happily guide you.
The nice thing about lip monthly is that they do ask what colors you're comfortable with and they do also asked is there anything they should know which I think is a nice thing about lip monthly if that helps answer your question
I’ve been getting this subscription for a few months now and so far enjoyed every box. Looking forward to the few boxes :)
Took a while to get here - but when it came, it made me very happy. The bag was cute, and the type of fabric is appropriate for the price range. There were three lip products - a lip gloss, a lip liner, and a lip scrub. There was also a teeny tiny eyeshadow. The products seem high quality (I admit I'm no expert), and the presentation is lovely!
All of the products seemed to be rejects or expired. It looked like the balm had been heated up then cooled down so products had separated. The others seemed to be stuff you would find at the dollar store. The color palette was off.
Terrible, ordered at Xmas, it’s March, still no first bag or any communication, have written and no response, feels like a big scam. It was a present for my niece and I feel so bad.
I ordered 3 months ago. Just got a message saying my 2nd of 6 boxes just shipped. I never received a first box. Idk if this is a rip off or what, but that’s not the way for a company to run, especially seeing all the other comments about not receiving anything for months on end.
I’m surprised at the high quality of all products per bag. I never wear makeup, so two months was fun. I canceled because I played dress up for a day, but I know I will not use again. If you wear makeup, I strongly recommend this subscription!
Cancelled subscription but never got the bags I paid for. I want the bags I paid for or I want my money back
I was charged twice and never received anything. I emailed the company twice for a tracking number as the account didn't show it, but there was no response. Terrible customer service so I filed a dispute with my credit card and got my money back.
Updated: LM contacted me and stated they hadn’t received my emails. Once that communication occurred, they fixed the problem very quickly. My friend has now received confirmation of shipment and we are waiting to see what goodies she will be receiving. Thanks for fixing the issue.
I have contacted seller multiple times, but no response. I gave this to my friend as a Christmas gift, purchased on 11/30. She never received an email or shipment in December. I contacted the seller multiple times. At this point I would just like a response or my money back.
I order it in November! It’s January and I still haven’t received anything! I have tried reaching out but I have gotten no answers!
October 2019 bag included products from Lord & Berry, Cougar, Bellápierre, Cargo Cosmetics.
September 2019 bag included products from Steve Laurant, Model Co, Dirty Little Secret, Lip Monthly
August 2019 bag included products from Doop, Luna by Luna, Model Co, Be A Bombshell