Hi Vanessa,

Thanks for your feedback. The shades you choose does not guarantee that every product will meet those requirements, but it gives us an idea of what we can include and we try the best we can to deliver you those shades.

You only picked one shade preference out of a possible twelve options. Because we only have one possible option to give you each month, it makes it extremely difficult to give you all products in a single shade.

Team LM

Hi Fraeya,
I've checked our customer service inbox and see that we responded 14 minutes after receiving your first email on July 30th. I see there is another email from you received today and our CS team will respond shortly.
The packages were not delivered because no apartment number was included upon signing up, as mentioned in your email.
We now have the apartment number and the packages should not have a problem arriving moving forward.
Team LM

Hi Kasia,
We are a subscription business (hence why we are on Cratejoy). Our listing clearly states "Subscriptions automatically renew. Cancel anytime".
Team LM

Hi Nicole,
I've looked through your profile with us and I can see that when you joined, you did not provide us with a unit number.
We ship to the address provided. Unless we're notified about an incomplete address via the customer before the package ships, we ship to the address we receive upon sign up.
If you need further assistance with this, please contact our customer service team and they will sort everything out!
Team LM

Hi Jaslo,
Please refer to our Product Overview section on our Cratejoy listing.
"All orders ship between the 10th-15th of each month. Orders must be placed before the last day of the month to receive the following months bag. Ex: orders placed in January will receive their first bag in February. Delivery Times: • US - up to 7 days • International - up to 14 days"
Since you joined May 8th, your first bag will be our June bag which ships between the 10th-15th of the month.
Team LM

Hi Jennifer,

It looks like your customer profile on Cratejoy has two shipping addresses; one of which is incomplete but set as your default address.

I will get your bag out ASAP to the complete address on your account.

I would recommend updating your shipping addresses on your profile to avoid this issue in the future and you can always email our customer support team for help.

Team LM

Hi Natalie,

The reason you received a bag is because your subscription was cancelled after our renewal billing date.

Team LM

Hi Anna,

When you subscribe to Lip Monthly, you're signing up to receive the following month's bag. We mention this in our Product Overview section!

Sorry to hear that the products didn't appeal to you. As much as we try, it's hard to knock it out of the park every month with the products included for every subscriber.

We'd love to hear more feedback about how you'd like Lip Monthly improved. Feel free to email feedback@lipmonthly.com

Team LM

Hi Brenda,

We're sad to see you go but totally understand. The shades you receive each month should be tailored for each individual.

We are very new to Cratejoy, this is our 3rd full month!

Thanks to your feedback, we looked into this and saw that we can create a preference survey for our customers. We were totally unaware of this when we first launched.

We're happy to say that customers can now choose their preferred shades to receive each month!

We've emailed you back asking for more feedback and to tell us your preferred shades so we can customize your remaining bags you have with us!

Hi Wendy,

Our order/shipping schedule, as laid out in the Product Overview of our listing, states that orders ship out between the 10th-15th of each month. Orders must be placed before the last day of the month to receive the following month's bag. There's also an example listed: orders placed in September will receive their first bag in October.

As your order was placed in October, your first bag will be our November bag, sent out between the 10th-15th of November. You will receive a tracking number at that time to your email.

We responded to your email as soon as we received your review; we await your response. If there's anything else we can help you with, please do not hesitate to email our 24/7 customer service...

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