Q: I want to get this for my mom, but she prefers more traditional colors. Are there options? I know she would not like green! Thanks!Asked by Meghan W., November 2019
Q: How do you curate your boxes? Is there some sort of style profile to fill out where subscribers specify their preferences, or is it all just random?Asked by Susan T., February 2020
There is no profile/beauty quiz. It's random based on monthly themes. For example October is a Halloween box but colors you can wear. January 2020 New Years. December is holiday theme. Every month your lipstick arrives in theme boxes. It's really cute because you can keep them. The lipsticks have all been universal shades. I'm not from the company I'm just a subscriber. I think you will like it. Also the owner replies quickly to your questions/email.
Q: I see you have something that says "get your first box for $5" is there a code I use? Because it's still coming up fill price? Btw you need to update the pricing got this boxAsked by Kari D., January 2020
Hi! You can use code LIP5 for the $5 box coupon.
Q: Do we get notified when our order gets shipped? Asked by Leanne M., November 2019
Yes, we send out an email once your box has shipped and with your
tracking number also included.
I paid for a subscription in October and was double charged. Anthony promised me a refund yet my bank has claimed nothing was put back on my card. I have emailed for weeks and nothing has been resolved. I ask repeatedly when I will get a shipment or tracking number and nothing in response for weeks. It is almost next billing cycle and have not received my first order or refund . I am starting to wonder if this is a scam and have been encouraged by my bank to report fraud . I have sent one last email attempt as well as a FB social media page request and a FB messenger DM and if I don't hear back I will be having a conversation with my bank.
I’m completely in love with this box. Thank you so much!
This was my first experience with lipstick junkie and I think I am completely hooked! I love bold color, unique shades, and high quality products! And they have me covered! The package arrived right on time and is packaged beautifully. Love, love, love, love! And I am picky with my lipsticks! Many thanks xx
I LOVE IT. Fall themed box and fall colors. I opted to get the blacks and greens out of curiosity. I got a color Weekend zombie. Its purplish black. I love it just for the name and I actually wore the lipstick.
September was my first box and I cannot wait til octobers, all the colours I wouldn't normally buy but I'm gonna try them anyway, very pretty colours, the weekend zombie colour looks like a ton of fun.
This is a ok box . I just wish the colors weren’t crazy colors like purple or orange 😔otherwise I’d like it a lot more .
I love the concept. The box is decorated according to the months (holiday) which is cute. No plain package here so for that I give them a A+. As usual there is always a BUT. And for me that is the colors are not universal and the choices are HORRIBLE for those with olive/darker skin will find that the products are A+ but it loses major points for the color choices.
ALL my colors were all red tones,, but iwould like some shades of pink ... and some soft raspberry,,,
I just didn’t like you just get 3 items and one you can not used cuz the color purple who wears lipstick with that color if it was like a pink or mauve color I would have like it so I’m going to cancel mine subscription .
Hi Marysol, we're sorry that you were unhappy with our color choices and curation. We understand not everyone will always be happy with certain colors, but we always encourage people to try something bold as part of our mission to make the world a more colorful place! You'll be surprised at what you can pull off. Nonetheless, if you're unhappy with the box, that's totally understandable and if you want to reach out to us thru email, we would love to discuss things further with you to try and improve your experience. Thank you for the feedback!
I still havent recieved my box 😒 im going to cancel this subscription I Hate It!
Hi Jennifer. We understand your frustration and we apologize for any inconvenience, but if you could let us know in the future whenever you have an issue, we would love to remedy and fix any problems you may have. We just sent an email to you to follow-up with you. Thank you!
Our June box was a Summer theme that had some hot colors!
Our subscribers got some spooky surprises in their Halloween themed box!
To celebrate the end of Summer, we switched to a more darker style of colors.
To celebrate the new year, we're featuring a new brand! Meet Illuminati Cosmetics, your newest best friend.