Q: Is there a way to ship gently used books to you? Or send the ones we get back when we finish reading them?Asked by Stephanie Y., January 2020
Q: You debited my account for the month of July and I have not received a box. I emailed you twice now and no response. How do you plan to fix this?Asked by Monique B., July 2019
Hello! Renewal shipments are charged on the 15th and sent by the 5th. We take time and care to curate and ship. Hope this helps!
Q: Hello. I want to order two of the boxes as gifts and keep them for three months. Is this possible? Asked by Amber J., December 2019
Yes, simply order the 3-month option.
Q: How do I update my genre selection?Asked by Karina M., December 2019
Simply e-mail us with the changes and we will notate your account.
Update: This continues to be the best ever book club I could ever dream of! I get introduced to new authors for some great new reading and it's extremely convenient for me as I don't have to go and scour the local bookstores for books they won't have. I still highly recommend joining because you will not regret it!!
I'm going on my third box with U.B.M and I have to say that's been great…but it did have a tiny snafu that was the post offices', fault not Joe's because he was great. And I'm assuming he's the owner. When my second month didn't show up...even after the post office showed it was delivered, I contact them and was told that I'd have to wait about a month or so to just to file a "lost mail report" and they'd look into it. And pink elephants fly. They also said that there was no guarantee that anything could be done about it. Shocker. Umm what? They lost it so therefore they should pay either Joe or me back for it. But nope. I contacted Joe and he fixed the problem at no cost and taking a loss himself (which I feel super bad about). He was wonderful and worked with me. We stayed in constant contact and I got my second package resent in no time. Though I am super curious about what books he had picked out for me. I'm so very happy about this and his customer service that...
Everything was exactly how they said it would be. Shipping was quick and they were promptly responsive to questions. I love this box, because these books are not books I would have picked off the shelf for myself. After reading the backs they all seem like books I will enjoy. I also appreciate the care taken when curating. I mentioned in the survey that I like cats and they sent me a book that’s a cat detective series! How awesome is that?!
Love it. I’ve scanned the first few pages and it’s a great pick. A comedy that’s actually funny. Book is in great shape and arrived quickly and in good condition.
Received my first box of 2 books! They are both in excellent condition - they don’t even look used. Both books have good reviews on Good Reads. I’m especially excited to read Black Star Renegades! Thank you!
This box ships quickly! I love used books, so I knew this was the perfect subscription for me. I've received two shipments so far and have not been disappointed. The curators take into account the extra information I added to my preferences. I will not hesitate to continue my subscription.
This is the subscription box you need for books.
They fit your genre and expand your tastes with every book.
Books are an time investment and this box really gives you quality.
This box is outstanding and needs to be number one on all book subscription lists.
I rave about it to everyone who will listen. It is amazing.
I asked if they had large print and they provided!! This was a gift for my grandma during covid times and they still came through! So happy! Thank you!
I really enjoyed the first book I received, and am excited to dig into the second. The box was delivered much faster than expected, and I love the idea that each box is curated specifically to my tastes as a reader. Great idea, very promptly delivered and affordable, and well-executed.
Thanks so much!
I cant express how much I love this box! I've been subbed for 2 months, and I've yet to be disappointed. I thought I threw them a curve ball when I expressed the books I liked. Nope. This box quite literally delivered. I'm quite proud to display these books to my collection. Its exciting each month. Thank you so much!!
The books selected for me were both historical fiction, which was one of my selected categories, but beyond that I’m not sure how else the selection was made. The books are not the types of authors I typically read (I lean heavily toward dark humor and irony), but it will be a great way to get out of my comfort zone and read a selection of books I might otherwise have missed!