Q: You debited my account for the month of July and I have not received a box. I emailed you twice now and no response. How do you plan to fix this?Asked by Monique B., July 2019
Hello! Renewal shipments are charged on the 15th and sent by the 5th. We take time and care to curate and ship. Hope this helps!
Q: Hello. I want to order two of the boxes as gifts and keep them for three months. Is this possible? Asked by Amber J., December 2019
Yes, simply order the 3-month option.
Q: What do you do if you recieve the same book 2 months in a row?Asked by Darlene A., July 2019
Just e-mail us and let us know. We will replace the duplicate book free of charge and you can pass it along to someone who would enjoy it.
Q: Is there a way to ship gently used books to you? Or send the ones we get back when we finish reading them?Asked by Stephanie Y., January 2020
Update: This continues to be the best ever book club I could ever dream of! I get introduced to new authors for some great new reading and it's extremely convenient for me as I don't have to go and scour the local bookstores for books they won't have. I still highly recommend joining because you will not regret it!!
I'm going on my third box with U.B.M and I have to say that's been great…but it did have a tiny snafu that was the post offices', fault not Joe's because he was great. And I'm assuming he's the owner. When my second month didn't show up...even after the post office showed it was delivered, I contact them and was told that I'd have to wait about a month or so to just to file a "lost mail report" and they'd look into it. And pink elephants fly. They also said that there was no guarantee that anything could be done about it. Shocker. Umm what? They lost it so therefore they should pay either Joe or me back for it. But nope. I contacted Joe and he fixed the problem at no cost and taking a loss himself (which I feel super bad about). He was wonderful and worked with me. We stayed in constant contact and I got my second package resent in no time. Though I am super curious about what books he had picked out for me. I'm so very happy about this and his customer service that...
Everything was exactly how they said it would be. Shipping was quick and they were promptly responsive to questions. I love this box, because these books are not books I would have picked off the shelf for myself. After reading the backs they all seem like books I will enjoy. I also appreciate the care taken when curating. I mentioned in the survey that I like cats and they sent me a book that’s a cat detective series! How awesome is that?!
Love it. I’ve scanned the first few pages and it’s a great pick. A comedy that’s actually funny. Book is in great shape and arrived quickly and in good condition.
Okay so this is my box #2 which was so much better than box 1. I ldo ove reading about real people and this box was total people overload. I got a book about Michael Bolton which is pretty decent, A mini book about KISS which is cool, A survival handbook because I'm always worried about being prepared for the most random events. Thanks for feeding into that fear by the way. lol And a bomb book about old blue eyes himself Frank Sinatra (My fav book so far) and a book about Gladys Knight. These are the kind of books I live for. I will continue with this subscription for awhile longer to see if they switch it up a bit. I do have many other interest and am curious to see if they just stick to a sure thing or mix it up a bit.
I love getting anything romance so whichever book I get from them is always a great one!
Very impressed with the selection and the quality of the books, thank you! Did receive them late (day before renewal) but well worth it and they included an extra book! Subscribed for 4 books and I think the price is well worth it. Thank you so much!
I ordered this for my 96 year old mother who is an avid reader. The curator did a FANTASTIC job. The 4 books are perfect for her. She loves them! Books are in great shape too. We are eagerly awaiting next box. Mom is thrilled. THANK YOU!
The books selected for me were both historical fiction, which was one of my selected categories, but beyond that I’m not sure how else the selection was made. The books are not the types of authors I typically read (I lean heavily toward dark humor and irony), but it will be a great way to get out of my comfort zone and read a selection of books I might otherwise have missed!
I was told that the package shipped and I was asked to leave a review ten days before I received it. It arrived in a reasonable amount of time, but the request for review should have been a little later.
Came in quick