I contacted about the 4 book box I received right away and, recieved a email back asking if I wanted replacement or refund ..... I emailed back for refund , and never heard back from anyone and never received my refund. I've tried contacting several times since and received no response!!! Can someone please contact me back ASAP
I was subscribed for 2 months. First 2 books that I received I probably would not read. Decided to do another month to see if the books would eventually be to my liking. My subscription renewed however I never received a tracking notice for my July subscription. I tried to contact them multiple times in regards of where and when I could expect my books however I never got a response to my multiple attempts. Do not be persuaded by the price of this subscription and sign up. I do not recommend it and I regret signing up
My first shipment was made over 3 weeks ago and has yet to get to its destination. I ordered it for Mother’s Day and made sure to order it for enough time to get there, but now it won’t. When I emailed the seller about it, I never heard back. I’m so disappointed they couldn’t bother even responding to my inquiry.
I have been 3 times (about to be 4) and I have been sent one box.
Needs help. My first (and only at this time) box was perfect. I loved all the books and couldn't wait for my next shipment. Sadly, they charged me in May and I have yet to receive any books (it is now July). It took them several weeks to respond to my multiple attempts to contact (only email or Facebook available) and when they did respond their answer was that shipping times were delayed due to supplier issues surrounding COVID-19. I understood but didn't appreciate being charged for something they couldn't deliver. I skipped my next renewal to give them time to get caught up. Now as we go into July, I still have not received books I was charged for in May. If I hadn't skipped a shipment on my own, they would now have 2 months of my money. I have currently cancelled my subscription as I cannot afford to pay them without receiving any shipments. If I receive resolution to this I would consider giving them another chance.
The genre we chose was history. The book received was very odd...a language during the war. Not what I was expecting for giving a gift. Very disappointed.
Never got my box. Ordered it on May 29th and still haven’t gotten my box. Sent two emails to find out when it would be shipped and got no answer. Kind of getting annoyed. Want a refund.
I placed my order on may 23rd. It says it will ship within 10 business days and will be sent out by the 5th of ever month and you will get a tracking number. I have emailed them and sent the seller a message. I have yet to hear back from anyone. I don't not have a tracking number yet and have no idea what's going on with my first box. If I hear back from them or get my package then I may update my review buy right now I'm not impressed at all.
awful customer service and awful curation. don't waste your money. first box had a book that was part of a series. second box contained 3 books from a teenage series on highschool and prom. requested mystery and thrillers.
I have never received my order so not real happy with the product as I dont have it to review
First time customer - received two books - have read both. One book was dirty and both went to the recycling bin. Please discontinue the subscription. Thank you.
Used books monthly is a nightmare. They do not send the boxes in a timely manner, for January I had to reach out to the seller before he even shipped it, and the same thing happened for my February subscription, except this time he is not answering my emails! It is very frustrating especially since they have no problem charging my card each month. I will definitely be cancelling.
We understand your frustration. We just starting working with Zendesk, a customer service ticketing provider, to bring organization and efficiency to our customer service efforts. I'm sorry you had this issue.