Nicely put together. I appreciate the information cards that compliment each tea.
The teas are tasty and interesting. I'm glad I took a chance on this box!
Haven’t received anything even thought it’s been a week since they said it was mailed. Didn’t receive a tracking number so can’t verify it was sent. Sent a message, no response to say it was even received. Their website goes to a different language as well, so that’s not very helpful either.
UPDATE—Finally received my tea! They all three smell great and the sample too! Tasted the Yerba Flora-it is delicious! I’m willing to try again, but there should definitely be a tracking number the customer can have to check on the status especially when it’s received 8 days after the email was sent. (Maybe I’m having too high expectations of the mail system.). Also the website does need correction!
Thank you for your honest feedback and we've definitely taken steps to correct the issues during these unprecedented times.
Tracking is now uploaded for all shipments.
The website you referred to was a bug on cratejoy's side, they auto-generated a website that was made with filler text. We worked with cratejoy to have it redirect to our listing page.
One of the biggest issues was a lack of communication. We should have emailed all our subscribers when we had a delay due to a botched printing job and two staff needing to take time off unexpectedly. We've committed ourselves to having better communication going forward.
I am so glad to hear that you enjoyed the teas when they did at last arrive. I hope...