Q: Do I get to pick the fandom I want or the boxes like pre packaged with any fandom?Asked by Amy, May 2019
Q: I paid for a 3 month subscription on May 13th so I should have received a box in May and now one in June. Both May and June say "preparing shipment" but I have not received a tracking or a response to my 2 previous customer service emails. Please respond ASAP.Asked by Erin B., June 2019
I started emailing Loot Crate directly and they are claiming that I don't have a subscription. Yet my Credit clearly has the charged marked as Loot Crate. I have usually ordered directly from Loot Crate platform and will never use Cratejoy again. IDK what is going on but the communication is not happening between the two companies. Going on 3 weeks of emailing both of them and still no answer.
what is the number to customer service? I have bought 2 other boxes from crate joy. The wizarding world box and Russian box. Both those boxes have EXCELLENT customer care. Has responded to me without hesitation, and I have received all of the boxes. one box even was messed up, not their fault but they still sent out replacements for what was in the box that got ruined. awesome!! but here ... I...
I was charged and never received anything either and I cannot get any responses from Loot for Her, nor Cratejoy. I’m so disappointed with the lack of customer service from both so much so that I can’t trust ordering through Cratejoy anymore and that’s truly unfortunate as I’ve loved using Cratejoy 😞
Q: i paid for subscription on may 12th...when will i receive my 1st boc?Asked by D S., June 2019
Q: I subscribed on May 12. My box was never shipped yet I received an email that I’ll be charged tomorrow for another box. I canceled the renewal, but received email stating my May 12 box was canceled. Did I miss something? Is that common practice and how do I get my $ back?? I sent an email and feedback, but no response so far. Asked by Suzanne B., June 2019
i started my subscription in may and have received nothing yet. not even an answer to my e mails. i do not understand...
I also paid for a box in May but my loot was never shipped. I have yet to receive a response and they still have my money
Love love love my new t-shirt from LootWear
Some dope BumbleBee socks from #LootWear this month