Q: Why haven't I heard back from the company? I've emailed 2 times about my box and I haven't heard any thingAsked by Corrina L., October 2019
Hello Corrina, Thank you for you message. I have reviewed our emails and
this is the first we are hearing of your concern. Are you emailing admin @
love-drop . com ? Please email and provide screenshots of your emails so we
can try to figure out why they are not going through. As for your shipment,
This is a new box month to be released on the 15th for new subscribers. We
sold out of the previous self care box last month and since you ordered on
the 5th of October it will be processed on Wednesday 10/16. Please email
admin @ love-drop. com for additional clarification or concerns. Thank you,
I purchased a 3 box subscription in December 2020 and received the first box. Since then, I have an unfulfilled box from March 2021 that has never been sent and just got a notification it was going to auto-renew my subscription after my May box. I emailed the company a bunch of times at admin at love-drop dotcom and have never once received an email back.
Pay at your own risk. If I don't hear anything soon I'm going to pursue...
I still haven't heard from them. Says boxes ship out the 10th it's the 16th haven't heard any thing !
Q: Same here. I never got anything and I asked to cancel and I. Still getting charged still recieved nothing I want to cancel and mymo Eu back. Wtf Asked by Angela M., May 2021
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Q: SCAM!! You are a scam!! Explain to me why you took $100 from my account and are now ignoring every email I send to your "contact email" regarding my order .. You're proud to be scammers???Asked by Violet C., May 2021
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Q: I tried reaching out to you, but no response. I am trying to sign up for a box subscription and use the code CRATEJOY which says: will give a special discount, but it keeps saying the code is invalid.Asked by Nathan L., March 2021
Thank you for your message. I'm sorry you are having trouble with the coupon code CRATEJOY. Please try the code again making sure you use all CAPS and no Spaces. Also did you happen to email admin @ love-drop . com ? Cratejoy doesn't have a feature that allows us to correspond other than this question section. But if you need additional assistance please send us an email so we can be of further assistance.
-The Love Drop Team
Thank you for fixing the coupon. I had previously tried contacting you through the "Contact Seller" buttons on your cratejoy subscription pages. After your reply, I was able to checkout and get the discount code to work. Thank you for fixing the issue.
We are a vanilla couple so somethings were definitely new experiences for us. Overall fun and enjoyed. It is hard to contact customer service but aside from that we enjoy!!
Great little box with big surprises My box came on time. The products are good quality.
We are pretty vanilla so this helps us explore without stepping out of the comfort of our own home. Some things are one time use but the majority are reusable. It’s always interesting to see what comes next lol
still waiting almost a month now for my first box. Want to cancel.
I paid almost $500 for this for a year - 6 boxes, 1 every 2 months. I upgraded to include lingerie as well.
The value is ABSOLUTELY not there. I've received 3 boxes so far. There is no variability to them. I've received 3 generic vibrators, all of which are the exact same style (oh wait, I did get a new color!) and the lingerie is all one size fits all and super cheap. I would put the value on each box around $25 at the most. I got a feather in one. It should have been lined with gold for the price I'm paying.
I've received several single use samples of product - again, these are given away free, so no value. Getting these boxes in the mail was supposed to be an exciting time but has turned into a really disappointing experience.
Don't waste your money - find a website that ships discreetly and spend your money there.
Ordered on Feb 9. It’s now Feb 23. Nothing has shipped. I can’t get ahold of seller. According to shipping dates, boxes should have gone out Feb 10, and next one April 10. Looks like
I won’t get a box til F
APRIL!? Nice Valentine’s gift #eyeroll. Messaged the seller and have had zero response. Would really like to cancel immediately.
We weren’t to happy with our first box. ball gags and butt plugs were not for us. Slow customer service email response but that’s everywhere right now because of COVID so I don’t knock them for that. Exchanged my box in a timely fashion ( nothing was opened or even looked at) and she even sent a return label for me which was awesome. Very happy with our replacement box and we can’t wait for future boxes! Fun way to spice things up
Hello Justin, I'm sorry that you did not like this month's Lite Bondage theme; each month our box alternates a theme and we do our best to offer a fun variety to our customers. However do to the personal nature and for the healthy and safety of our customers we do not offer a 7 day return policy. We instead offered to swap your box for last month's Kama Sutra box if the items were untouched and unopened. We appreciate you patience during COVID while we resolved your issue. We have hired additional staff to expedite all future customer service requests. We appreciate your feedback and the opportunity to improve.
Enjoyed the box as it gave me new toys to experiment with but didn’t repurchase as the shipping cost to Europe was too expensive
Really nice products
The box arrives nice and discreetly. The contents are what you expect to find for the most part. A bit of lube, some neat but inexpensive toys, and cute bits of paper to keep everything nice and safe. However, we were very pleasantly surprised to find a wireless toy in the box that exceeded our expectations of what we would receive. Overall, it has quite a bit of entertainment in the box, though more adventurous souls may run through everything before the next one ships...
A Kama Sutra Date Night
Sex in the Shower .
Our first ever box! Worth over $85 this really was a treat... We featured the Lelo Nea vibrator worth $69, a seductively scented candle.
For our second box we treated you with two great toys from British pleasure company Perlesque: the Hera Cock Ring and Clio Love Balls
Our Easter box was full of surprises... With over £75 worth of treats, it was sure to put a spring back in your sex life.