Hello Meredith. Thank you for your feedback. So we could resolve this quickly for you, we called and emailed you several times, however you have not responded back to us. Customer satisfaction has and always will be our most important priority. We are still happy to work this out with you and offer a solution that will be satisfactory to you, but it will require you to contact us. The LD Accessories Box is committed to providing women with an AMAZING value of products each month that total well over $100. These products are carefully selected by our curators and quality-tested before they are introduced as a product for the Box, including makeup & beauty products, one of which you mentioned in your feedback. We look forward to hearing from you soon.