Q: What is the phone # for Matter, I was unable to place order online.Asked by Jeanette P., June 2019
Sorry if you're experiencing technical issues. Unfortunately this site won't allow me to include contact information in this reply. But my name is Terry, and I'll be happy to help you if you just hit the "Contact Seller" button at the bottom of this page and shoot me an email from there. Thank you!
Q: I ordered a box what seems like a month ago.... where is it?? Asked by Jay H., January 2020
Hi Jay, Your first box is shipping this week! All subscription boxes ship in the first week of each month to everyone who subscribed in the previous month. Thanks for checking!
Q: I ordered two boxes in November for my grandchildren, and I have not yet received them nor heard anything about them. My credit card shows that I was charged in November, so can you help me?Asked by Cheryl L., December 2019
I've had a great experience with Matter. If you'll read another question about Matter that appears near yours you'll see a comment from Terry at Matter as to how to contact them directly. In my experience, they respond promptly.
Q: Would this be appropriate for a curious 10yo? My son loves to examine, touch, explore. I know he would love the items but is he old enough to appreciate it fully? Thanks a loving MomAsked by Kim M., December 2019
We curate our boxes so most items are suitable/understandable for most ages (i.e. prehistoric fossils, interesting trinkets, minerals, activities, etc.) But as you said, some items may be difficult for kids to appreciate (i.e. aerogel—the lightest solid material humans have ever created—as well as pure element samples). For this reason, we include informative cards that can help adults explain the significance and provide a starting point for further research.
Recieved my box early, had small unique items that I thought were amazing. Getting a Computer chip from a Nasa Computer was unbelieveable for someone who actively builds customs pcs and works in tech!
Subscription boxes always look fun to me, but in the end the contents are typically disposable, consumable, or quickly grown out of. They also keep you from “putting basic math to work for you”- piecing out the contents vs price paid gets really discouraging.
HOWEVER- MATTER sends you “real” stuff. You don’t throw away a fossil or lose an owl pellet in the back of your sock drawer. I bought two 3 month subscriptions for my brothers, ages 37 and 41. What I really wanted was for someone to get a subscription for me, especially after I saw the contents in person. My 9 yr old son asked me to cancel his other subscription box and magazine so he could get MATTER.
For my brothers, the items are ultimately display/ collectible/ conversation pieces. For my son they have been thrilling to open (as with any crate) and fun to play with (there seems to always be at least one mini activity), but unusual and interesting enough that he has to circle back several times to really understand what each item is. The combination of being able to handle and keep something like a 400 million year old fossil, a bismuth crystal, or humidity gage transforms abstract information into something concrete, personal, and memorable. I like that there doesn’t seem to be an overarching theme to each box other than its namesake- (unless I’m missing something...?). It’s hard to appreciate things when they’re isolated in a textbook-style grouping (hard minerals, chapter...
MATTER is truly a unique & thoughtful gift. I love this concept so much & have gotten so much positive feedback from my recipients that I have given a gift subscription to three different people!! I hope they are able to remain so well curated & unique for years to come (I want them to succeed but I secretly hope too many people don’t find out about this!).
I absolutely loved my first box! The items were crazy awesome and with the cards that came with it made it a really fun way to learn! I will definitely subscribe to this box again to share with my younger sisters so we can all explore and learn together!
Bought this box for our 11 year old son. When he opened it, he literally said "Are you going to write a review on Yelp or something like that? Because this box is really cool. Could you sign me up for more?" I actually rarely post reviews, so since he mentioned it, I thought I would. He showed me each item, and we read the cards to learn more. He especially liked the nuclear grade zirconium and the Baobab seeds. He said that the items are really special and rare not things you would get anywhere else. The box made him want to learn more about the items, and we looked some things up on the internet together. He liked telling me what he knew already or had learned about the objects. The items related to different areas of science - biology, chemistry, physics and also touched upon history and culture. Cool box - thank you and can't wait for the next one!
I ordered this for myself and my girls, ages 6 and 8 and I just received my first box. 4 of the 5 items were awesome. The fifth item wasn't an artifact, but an electrical tool (maybe? I dunno, it went into the toolbox). The warthog tusk is by far the family favorite. We're super excited for next month's box!
This is awesome and exactly what you'd expect! A well put together box with nice items and cards that go along with each item. Everything in the box is high quality.
It's a gift. But, not what I was expecting. I expected something bigger.
Not impressed! This box was not as great as the former boxes appeared. There was definitively not 40 dollars of value in this months box. With all the great gift boxes to choose from I would think no subscription service would send out something as elementary as this - a fossilized clam? A small piece of dinosaur egg? C’mon, the only cool thing is the piece of crystal. Otherwise not cool. Jury is out - I’ll chance one more time and since my budget is very tight due to high medical bills I’ll have to drop this box and look for a superior experience to this one.
Hi Ilene, thanks for your honest review and I'm sorry we missed the mark with your box.
If I can be honest, if you find a 40 million year old clam fossil and a 75 million year old dinosaur egg shell unimpressive, our subscription box may not be for you. These are the types of items we are most proud of and will continue to include in every box.
Again, I'm very sorry you're disappointed, and we'll continue to try to impress you. But there will be a fossil in the next box and I encourage you to see the historical and scientific importance of it and the other items.
Amazing customer service!
I ordered this as a gift for my Dad and he LOVED it. Unfortunately the box arrived late, but I was offered free shipping as consolation. Upon arrival, the box was full of super interesting artifacts and stones (I ordered the Holiday Box), however a couple items were damaged. To compensate, the company sent me a brand new box, Free of Charge, which arrived quickly and in perfect condition.
Despite some hiccups along the way, the staff were so helpful (I communicated with Terry Mudge) and the items were so cool! My dad absolutely loves this gift -- it is such a unique idea for the men in your life who are impossible to shop for!
Bernoulli Windbag, 50 million Year Old Fish Fossil, Fired Civil War Bullet, Red Aragonite, 1 Ounce of Pure Titanium
Martian Regolith Simulant, Neodymium Magnets, Lepidolite, Spinosaurus Tooth + Display Case
Cephalopod Ink, Mosasaurus Tooth, Rattleback, Jeweler's Loupe, Labradorite
This box will feature 5 items to stimulate your brain, including something from outer space, something evolved, something theoretical, and something synthetic.
This box will feature 6 items to stimulate your brain, including a prehistoric artifact, something chemically engineered, some interesting shapes, and more.
This box will contain a 100+ million year old fossil, an interesting tool, a laboratory-grade optics tool, a bone you'd never expect, and a fun activity.
This box contains a mesmerizing liquid, one of our oldest fossils, something from the sea floor, and more.
This box will include a survival tool, one of our favorite crystals, and interesting substance, something good for the environment, and more!