Q: What is the phone # for Matter, I was unable to place order online.Asked by Jeanette P., June 2019
Sorry if you're experiencing technical issues. Unfortunately this site won't allow me to include contact information in this reply. But my name is Terry, and I'll be happy to help you if you just hit the "Contact Seller" button at the bottom of this page and shoot me an email from there. Thank you!
Q: I ordered a box what seems like a month ago.... where is it?? Asked by Jay H., January 2020
Hi Jay, Your first box is shipping this week! All subscription boxes ship in the first week of each month to everyone who subscribed in the previous month. Thanks for checking!
Q: I ordered two boxes in November for my grandchildren, and I have not yet received them nor heard anything about them. My credit card shows that I was charged in November, so can you help me?Asked by Cheryl L., December 2019
I've had a great experience with Matter. If you'll read another question about Matter that appears near yours you'll see a comment from Terry at Matter as to how to contact them directly. In my experience, they respond promptly.
Q: Would this be appropriate for a curious 10yo? My son loves to examine, touch, explore. I know he would love the items but is he old enough to appreciate it fully? Thanks a loving MomAsked by Kim M., December 2019
We curate our boxes so most items are suitable/understandable for most ages (i.e. prehistoric fossils, interesting trinkets, minerals, activities, etc.) But as you said, some items may be difficult for kids to appreciate (i.e. aerogel—the lightest solid material humans have ever created—as well as pure element samples). For this reason, we include informative cards that can help adults explain the significance and provide a starting point for further research.
Recieved my box early, had small unique items that I thought were amazing. Getting a Computer chip from a Nasa Computer was unbelieveable for someone who actively builds customs pcs and works in tech!
Subscription boxes always look fun to me, but in the end the contents are typically disposable, consumable, or quickly grown out of. They also keep you from “putting basic math to work for you”- piecing out the contents vs price paid gets really discouraging.
HOWEVER- MATTER sends you “real” stuff. You don’t throw away a fossil or lose an owl pellet in the back of your sock drawer. I bought two 3 month subscriptions for my brothers, ages 37 and 41. What I really wanted was for someone to get a subscription for me, especially after I saw the contents in person. My 9 yr old son asked me to cancel his other subscription box and magazine so he could get MATTER.
For my brothers, the items are ultimately display/ collectible/ conversation pieces. For my son they have been thrilling to open (as with any crate) and fun to play with (there seems to always be at least one mini activity), but unusual and interesting enough that he has to circle back several times to really understand what each item is. The combination of being able to handle and keep something like a 400 million year old fossil, a bismuth crystal, or humidity gage transforms abstract information into something concrete, personal, and memorable. I like that there doesn’t seem to be an overarching theme to each box other than its namesake- (unless I’m missing something...?). It’s hard to appreciate things when they’re isolated in a textbook-style grouping (hard minerals, chapter...
I really loved this box! What an amazing assortment of items that are interesting and fun to learn about, I do think the price is a little high, and would be much more likely to keep getting this if were a little bit lower, but it’s a fun box to get every now and then. If you have children or grandchildren, I can’t think of a much better box to get to be educational and fun.
This is awesome and exactly what you'd expect! A well put together box with nice items and cards that go along with each item. Everything in the box is high quality.
MATTER is truly a unique & thoughtful gift. I love this concept so much & have gotten so much positive feedback from my recipients that I have given a gift subscription to three different people!! I hope they are able to remain so well curated & unique for years to come (I want them to succeed but I secretly hope too many people don’t find out about this!).
Ordered this box for my daughter who loves science. It has been two months and still havent recived a box yet. Also my account says i am on my second box but the first one hasn't even been shipped to me. It is not worth paying 100+ dollars for something you will never recive.
I'm sorry you're not getting your boxes. As I mentioned in our email conversation, the tracking info on your boxes show they have been successfully delivered. We even re-attempted the most recent month by sending a replacement box, but we cannot keep sending replacements if they, too, are not reaching you.
As I said, I recommend double checking your shipping address. If you find it was an error in the address, we'd be happy to replace the months you've missed. But until then, we'll keep shipping your boxes to the address on your account since you've prepaid for them.
Also, as thousands of other subscribers can attest, our service is certainly NOT a scam.
Sorry again for this inconvenience,
We LOVE matter boxes! We did a 6 month subscription for our teen son last Christmas and it's #1 on his list for this year. The seller ships out just as stated, emails are sent with tracking numbers (ships fast!), and if you EVER have a question about an item in the box or wish to purchase an additional box, the seller has AMAZING communication. Because of the communication alone, we've purchased additional special past boxes, as well as ones past our original subscription. The seller makes it very easy. The items are of great quality and there is always a card explaining each item. We've recieved things from Nasa, fossils, and items we've never heard of before, but are very interesting to learn about. If you love Science, you will look forward to this every month.
Got this for Father's day for my son and his dad. They loved the boxes so much that we subscribed for another full year. We love the variety of scientific fields covered in each box!
It's a gift. But, not what I was expecting. I expected something bigger.
Not impressed! This box was not as great as the former boxes appeared. There was definitively not 40 dollars of value in this months box. With all the great gift boxes to choose from I would think no subscription service would send out something as elementary as this - a fossilized clam? A small piece of dinosaur egg? C’mon, the only cool thing is the piece of crystal. Otherwise not cool. Jury is out - I’ll chance one more time and since my budget is very tight due to high medical bills I’ll have to drop this box and look for a superior experience to this one.
Hi Ilene, thanks for your honest review and I'm sorry we missed the mark with your box.
If I can be honest, if you find a 40 million year old clam fossil and a 75 million year old dinosaur egg shell unimpressive, our subscription box may not be for you. These are the types of items we are most proud of and will continue to include in every box.
Again, I'm very sorry you're disappointed, and we'll continue to try to impress you. But there will be a fossil in the next box and I encourage you to see the historical and scientific importance of it and the other items.
Bernoulli Windbag, 50 million Year Old Fish Fossil, Fired Civil War Bullet, Red Aragonite, 1 Ounce of Pure Titanium
Martian Regolith Simulant, Neodymium Magnets, Lepidolite, Spinosaurus Tooth + Display Case
Cephalopod Ink, Mosasaurus Tooth, Rattleback, Jeweler's Loupe, Labradorite
This box will feature 5 items to stimulate your brain, including something from outer space, something evolved, something theoretical, and something synthetic.
This box will feature 6 items to stimulate your brain, including a prehistoric artifact, something chemically engineered, some interesting shapes, and more.
This box will contain a 100+ million year old fossil, an interesting tool, a laboratory-grade optics tool, a bone you'd never expect, and a fun activity.
This box contains a mesmerizing liquid, one of our oldest fossils, something from the sea floor, and more.
This box will include a survival tool, one of our favorite crystals, and interesting substance, something good for the environment, and more!