It looks like this is the only way to reach them, as I've tried sending them messages via CrateJoy and their own site.
My first box has been lost in the Postal system for 12 days now, and I can't get this vendor to respond to my calls for help. Caveat Emptor!
I apologize for the delay. Due to the current situation with the USPS, our 3-person team has been inundated with a deluge messages just like yours.
We have received your email and we are responding to them all in the order received. We are sending out replacements for boxes that have been delayed as long as yours. But there is nothing we can do to speed up the boxes that have already left our facility, and unfortunately we cannot guarantee the replacements will arrive any sooner than the first boxes.
We appreciate your patience while we diligently work to make sure all of our customers receive what they paid for. We appreciate you supporting our small business that relies directly upon a functioning postal service.
Terry, Founder @...
I mean...come on. No other subscription comes close. So happy with matter
my husband and daughter are both huuuuge science nerds. their monthly box of matter is their special bonding time. our family looks forward to exploring the new crazy items every month.
Literally the best purchase I've ever made
im not typically a review guy, but this is easily the coolest thing I've ordered on the internet.
I never thought I'd own an actual dinosaur tooth. I'm blown away every month
I've never done a subscription box before but I decided to give this o ne a try. I'm so happy I did because every box has been beyond all expectations. Super cool stuff.
Absolutely the best box out there
I got this for my 11 year old Daughter for Christmas and she ABSOLUTELY LOVED IT!! When she opened it everyone stopped opening presents for about 20 minutes just to look at everything. I REALLY ENJOYED IT and so did everyone else! I really want to thank you for putting together such an AMAZING box! This is one of the most EDUCATIONAL, FUN and UNIQUE boxes I've come across yet. I suggest you find something to safely store all of your WONDERFUL FINDS and their INFORMATION CARDS. Or, you could even find a place to display your INTERESTING SPECIMENS of MATTER!! My daughter and I can't wait for the next box!
The best box for science lovers and for people that love to collect really special pieces!
Loved the gift even said and I quote “best gift i’ve Had in a long time” then proceeded to examine his things... raccoon penis bone had me laughing. Great box!!
Gave subscription to MATTER to my grandson for Christmas.
He was thrilled, said it was one of his favorite presents...
It contained scientific MATTER with detailed explanations for all the objects in the crate. Very pleased with Cratejoy
I can't believe I now have an authentic dinosaur tooth and a vial of cephalopod ink! This box is a real treat for anyone interested in science and natural history, and I can't wait to receive my next box. I promised myself I would only keep a subscription to a truly amazing box, and this one has exceeded my expectations! Thank you for making these artifacts available to us.
Originally got this box as a fun activity for my son and I. Very disappointed to not get a fossil since all of the advertised boxes have some sort of fossil. My son and I are mesozoic era buffs, but we're also big fans of the cenozoic and hadean eras as well....but to not get anything was a big let down. Aside from the meteorite sample the rest of the items were 'meh'.
I understand that the box is meant to always be a surprise and could literally be anything (with a box called 'matter'), but was still expecting a fossil of some sort.
On a 3 month plan, so I'll change my review if the next boxes are better.
Ok the next boxes contained some awesome fossils that still catch my sons' and I's attention to this day. Renewing the 3 month plan for the COVID summer months!
Hi Dan, Sorry if we didn't live up to your expectations this time. We try to include a fossil in most months, but due the rare nature of fossils it isn't always possible. Good news though, our September box will include a fossil!
I really liked the cards that came with each item. Each item was very interesting and made you think more about the world around you! Can’t wait for the next one!