Hi Natalie,
I reached out via email but wanted to share here as well as I hadn't heard back from you. I'm seeing that both of your boxes were shipped and marked as delivered by USPS. I'd be more than happy to send you tracking info for the packages as well.

I’m so sorry that you had a poor experience. I investigated the double charge when you notified me and it appeared to be a system error. I issued a refund on 9/4/2020, though it sometimes takes up to 10 business days to post to your bank account depending on how they process. My payment processor confirms that it was successfully processed on our end, so I'd suggest reaching out to your bank to see if they are having issues processing on their end.
As far as shipping, as I let you know in a previous email, we are experiencing shipping delays due to the postal service. Unfortunately, I’m unable to control how the post office ships our products, but I can assure you I’m communicating...

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I’m so sorry that your experience with our box is less than stellar. I’ve send you an email to try and make this right. It sounds like a product may have been missing from your box and I would like to make this up to you. I also apologize about the double charge and issued you a refund immediately once I saw your review. There’s a system error that I’m actively working on getting resolved to prevent this in the future. I appreciate your honest feedback and hope you give us the chance to make this right!