Q: Ad said anti aging box by mask box and showed more than sheet masksin picture. why am I only getting mask box option of 3 sheet masks in description? Asked by Rose H., June 2022
Our standard boxes come with 3 sheet masks. If you order a double box, you will receive 6 sheet masks. We apologize if the images caused confusion.
Q: What is the suggested age range?Asked by Mark A., September 2020
There is no specific age, but anyone who is interested in skincare should try these mask. We typically seen teens and up using them for various reasons...acne/sensitive skin, hydration, anti-aging, brightening, etc.
Q: Are the items cruelty-free, paraben-free, organic, or vegan?Asked by Mark A., September 2020
The majority of masks we order are paraben-free, but these various requests are often company-specific, so you will have to look at the packaging of the masks each month. We typically provide a variety within each brand and switch out the brand each month, so the user has the option to try various types and see what works best with their skin and preferences.
Q: When is my subscription billed?Asked by Mark A., September 2020
Billing first occurs when you order your first mask box. Subsequent billing is on the 15th of every month, so you are pre-paying for your next box. Shipments go out on the 5-8th of each month.
This is one of the most frustrating experience i have ever had with a subscription service.
Cratejoy does not have any control over the inventory of the products and hence can not help with the curation, tracking, shipment of the products.
I waited almost a month to receive my products from mask box, which arrived after contacting the seller multiple times. Finally when I received the products, they were expired.
The customer service can not help even if they want to, you have to contact the seller.
I would not recommend this service, not worth the time or the money.
I've been subscribing for over a year now and I really love the convenience and variety of mask box. The packaging is great and simple... they travel really well and my skin needs the extra boost during those times. Also, I like the variety and they often put masks that are more expensive (like $20 worth!), during some months, so it's a great deal. But I really love it for the convenience and the best thing is that I'm building the habit to use 1/ week now and I've noticed a big difference in my skin because of the extra care that I'm giving it. It's easy to use, no washing off. During times like COVID, we need to maximize on self care and mental well being! Will continue to subscribe!!
This was a gift for my niece she received one Box then received a nothing for 3 months they did send additional masks but were unaware that her Box didn't even ship. SpaceThis was a gift for my niece she received one Box then received a nothing for 3 months they did send additional masks but were unaware that her Box didn't even ship. I would never suggest this Box to anyone they can't keep track of their own customers in the masks you receive are only OK I would never suggest this Box to anyone they can't keep track of their own customers in the masks you receive are only OK.
I'm convinced at this point that this box is a scam. I ordered (and paid for) a box, and have waited 3 months. I have not received even an envelope of three similar masks that others have reported. This was going to be a gift, that if enjoyed, I would have happily been a regular subscriber. However, given that the seller has had nothing but radio silence since my order, I STRONGLY RECOMMEND that you do not subscribe to this.
A must need for me. The anti aging sheet mask leaves my skin looking younger, refreshed, moisturized and glowing. Great price for excellent facial masks also. You have a life long customer here!!
I love Korean masks and often forget to get them. Getting three new ones each month was awesome! I love the minimal packaging too!!!
I love receiving this every month! I am a huge fan of masks and l adore getting these. It's been a cool and fun addition to my beauty routine.
The box was sent to my 10 year old granddaughter instead of her mother... I have edited the address,,,, and will try for one more month -- But I understand there were only three masks in the box --- if that is typical I will probably cancel the subscription.
I chose the 3-mask/hydration option. In my first box (it was actually an envelope), I received three different masks. All are from the Elensilia IntraCELL line and only one was labeled "hydrating." Super disappointing. I probably would've left a 3-star review.
However, my experience with the company (aka the owner) was incredibly DISTURBING and ABUSIVE. A simple request for an accurate tracking number was ignored; a second request was also ignored; meanwhile she accidentally CC'ed me on an unprofessional and flippant email in which she tried to block me from leaving a review by calling me "rude" (because I made it clear to them they were probably getting a bad review based on lack of communication).
The company's actions are fraudulent and duplicitous. I suggest Beauteque Monthly, Pibuu Box, or FMT (all available on Cratejoy); or Facetory, PinkSeoul, or KoSkinBeauty. All provide superior variety and selection more tailored to your needs, as well as fabulous customer service. I also suggest Cratejoy reconsider their relationship with the owner, quite probably the most incompetent business owner I've encountered in over four decades.
EDIT: My original review was removed. It was 100% true, so I’m just going to have to repost. AVOID THIS COMPANY. My first box contained three masks, all the SAME: the Elensilia-IntraCELL mask. ZERO variety, MEDIOCRE masks. Based on that shipment, I would’ve left a three-star review (it’s the WORST box I’ve ever received). However, the site’s owner, is a fraudulent liar who tries to avoid bad reviews by telling...
I ordered the holiday box. It was an envelope (not a box as the name mask box would make you think) and did not come with the note card nor ribbon that was listed as the "holiday" box. It included the four masks, one of which was an eye one not a full face mask. Ok value but I was very disappointed it was not holiday in any shape or form.
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