Q: Are the T-shirt Always plain or do you ever include grad OC tees?Asked by Amy G., September 2020
Hi Amy! Our shirts typically do not feature patterning, but we aim to mix between classic colors and bolder trends with every month of your subscription :) enjoy your basics and your day!
Q: Hi, I'm female and thinking of ordering as I like unisex & soft clothes. I'm just wondering if the socks will fit me as I don't see anywhere to put a size & standard mens socks are probably too big? Asked by Verity C., August 2020
Hi Verity! Stay tuned for our BasicWoman female products line upcoming, including socks :) stay well and stay basic!
UPDATE: Basic Woman is now available and shipping this week. Thanks!
Q: Anyway to not get certain colors ever?Asked by Lesli H., June 2020
Hi Lesli! Our monthly assortments are preset and we can only customize size requests for individual accounts at this time. We hope this helps and that you enjoy all of the surprises in store for you :) stay well and stay basic!
Q: Can I change the sizes in my subscription box without having to cancel and restart?Asked by Stephanie S., May 2020
Sorry for the delayed response. Yes, you can contact customer support directly to exchange for the right size.
You can certainly adjust your sizes in your account's settings before any given renewal or next month's shipment. You can also email support for direct assistance with changing sizes and/or receiving a free replacement if at all needed :) enjoy!
I have ordered basic for man previously it was perfect, this time I wanted XL shirt and large underwear but this seems impossible to achieve. We keep receiving XXL Shirts. I have emailed basic man 3 times, received the email saying you should get a reply in 2-3 business days, never received anything else. The phone number is unavailable. So disappointed.
Order this for somebody several States away. When finally shipped, the wrong sizes were sent. Contacted customer service no reply! Contacted 2 more times no reply. Contacted Cratejoy who finally was able to get the company to reply. Reissued new sizes. I sent an additional email no reply. Customer service is not responsive and will not respond to any issues problems or complaints. Warning!
I received the wrong size in both items shipped and have yet to hear back from customer support after it's been more than 3 full business days.
Literally sent the wrong size 3 boxes in a row and ignored 5 emails, spread out within 2 months, to ask for a correction. Sent this basic 4 XL black t-shirts despite us saying XL was too big. They’re taking “basic” way too far - I mean, if this was a black T-shirt subscription box then cool, but they definitely pretend to offer more than black t-shirts. Oh, and they definitely pretend to offer more than one size so not sure why we got 4 identical black XL shirts in a row. Worst part is customer service straight up ignores you. Would never recommend this box to anyone, ever.
I ordered this as a gift for my husband. He loves the boxer briefs and the soft feel of the t-shirts. The socks run a little small/tight for him. My one complaint is regarding the curation of the shirts. He has received duplicate colors two separate times out of the four months he's been subscribed. I know the subscription box is called "Basic" but he'd prefer not to have two plain black t-shirts two months in a row along with two of the exact same blue shirts two months in a row as well. The fitted black shirt also shrunk and is now small for him, even after the company sent a larger size than requested (XL for a L subscription). So once this month's box arrives, he'll have two too-small black t-shirts.
I preordered 3 months and only received 1. Tried to contact customer service several times with no response. After almost 2 months from the initial send I got an email today they were sending another shipment and the shirt is the one they already sent.
I love this deal. The products are great and the color combos are perfect with each other
Very comfortable clothes. Just wish that for the winter months the shirts were long sleeved.
Just cancelled my subscription after about 3 years. Really liked this at the start, and looked forward to getting my monthly box. Over the past year and half the shirts have changed to be stretchy-er and ill-fitting, they used to be well constructed. Also the shirts used to vary between crew neck, v neck and fitted. The shirts, underwear, and socks used to kind of match and be a theme. Recently, it seems that they just cycle through the same 6 shirts and match it up with whatever leftover stock in underwear and socks they have laying around the warehouse. Seems like they are just depleting stock before going out of business. I tried to reach out multiple times to ask if this lack of inspiration was due to the pandemic and supply/shipping issues, but never got a response - which is too bad because previously their customer service was great - instant responses and dealt with issues right away. Too bad because I really wanted to keep going with this, but I don't feel like giving my money on autopilot to a company that doesn't seem to care.
It’s good stuff, but I just got a repeat of my first box.
Pale yellow cotton crew-neck shirt Aqua performance boxer briefs Yellow & blue compression socks with aqua accent
Papaya cotton crew-neck shirt Stone grey performance boxer briefs with aqua accent Gray & papaya striped compression low-cut socks with aqua accent
Stone grey cotton crew-neck shirt Papaya performance boxer briefs with aqua accent Olive paisley compression socks with aqua accent
Cool blue cotton crew-neck shirt Neptune performance boxer briefs with aqua accent Neptune & grey texture compression socks with aqua accent
White cotton crew-neck shirt Light blue performance boxer briefs with aqua accent Indigo dotted compression socks with aqua accent
Black REPREVE fitted athletic shirt Winter moss performance boxer briefs with aqua accent Black ribbed compression socks with aqua accent
Cabernet REPREVE fitted athletic shirt Black performance boxer briefs with aqua accent White ribbed compression socks with black and cabernet accents
Heather charcoal REPREVE shirt Cabernet performance boxer briefs with aqua accent Heather charcoal compression socks with aqua accent
Blue Mirage REPREVE Shirt Mood Indigo Performance Boxer Briefs Heather Grey striped socks with aqua accent
Mood Indigo Cotton Crew REPREVE Shirt Black Performance Boxer Briefs White Athletic Short Crew Socks with Black Double Stripe and Aqua Accent
Neptune Crew Neck REPREVE Shirt Cotton Mood Indigo Performance Boxer Briefs Heather Charcoal and Mood Indigo Dot Socks with Aqua Accent
Cool blue cotton crew-neck shirt Stone grey performance boxer briefs with aqua accent Palm tree blue crew golf socks
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