Q: I bought a box back in February 2021 for my granddaughter and I not received the box yet? This is the first time something like this has happened. What can be done Thank you, Ruth Asked by Hillier, R., March 2021
Hi Ruth,
Your order has shipped and we have emailed you with the tracking information.
Orders placed after the 13th of the month will ship the following month.
Please email us if you have any questions.
-The Mermaid Kid Box Team-
Q: If you're buying this as a gift, is there no way to purchase, for example, 3 months up front? You have to just subscribe indefinitely?Asked by Sarah J., November 2020
Hello Sarah,
Great question! We can not send 3 boxes of different items up front because we receive items monthly, however we can send you 2 boxes on first shipment " the first box" and "the current box", then you will receive your final and 3dr box on the following month. You can choose gift option prepay 3 months and simply email us with your request and order number.
Have an amazing day!
- The Mermaid Team -
Q: How do u know.what each month will have to offer or what there theme will beAsked by Jennifer E., September 2020
Hi Jennifer,
We can send you a list of the items that will be included in your box if you like, however our box is a surprise box and items are very similar to the pictures, including toys, stationary, seasonal items, kids jewelry, accessories and more. Holiday's theme items may also be included.
Check out some of the Mermaid Kid Box unboxing videos on YouTube for ideas!
Let us know if you have any questions by emailing us.
-The Mermaid Team-
Q: Is there a size chart available for the teen/adult items?Asked by Diana S., July 2020
Hi Diana,
Yes there is an option for sizes on the teen/adult box only, not the mail.
Please choose the Mermaid Off Duty Box and pick your sizes.
-The Mermaid Team-
I highly recommend. My granddaughter loved it.
Granddaughter loved it
My grandaughter loved it!
My 6 year old daughter loved getting this subscription for Christmas last year! She really enjoyed seeing all the fun mermaid things that would come every month.
This box was so fun! There was so much in it- I definitely got my money's worth!
Fantastic box!
THIS IS THE BEST box that we've ever had a subscription with and we are getting more!!! The stuff is AWESOME. There is a lot of thought that goes into the boxes and my 4 year old was in HEAVEN!!!!🥰🥰🥰🥰🥰🥰🥰 I LOVED EVERYTHING ABOUT IT.
Great package! My toddler loves it
CHILD WAS NOT CRAZY ABOUT MERMAID BOX
CANCEL SUBSCRIPTION RECEIVED 1ST BOX DO NOT WANT ANY MORE
Hi Susan,
We are truly sorry to hear that you did not like your Mermaid Mail.
Your order was for a Mail and not the Box.
We have issued a refund for the prepaid subscription, please let us know if you have any questions by emailing us.
-The Mermaid Kid Box Team-
Scam Service!! This company charged my credit card, and then NEVER sent me the product. Also, they don't respond to emails once they have your money. Be careful with this website. I will be disputing the charges with my Bank.
Hi Aspen,
We are truly sorry that you have not received your Mermaid Mail yet.
Your email was received over the weekend and replied to you with shipping updates.
We have issued a refund for your subscription. Please let us know if you have any questions by emailing us.
-The Mermaid Kid Box Team-