Q: hello , I have a 3 month subscription and I thought I had purchased the box but we just got the first package and it was not the box and the stamp pack she got the ink was dried out ... Asked by Ciera H., April 2020
Not a problem, we can simply change your subscription from Mail to Box upon
We're very sorry to hear that the stamp was dried out, we are sending you a
We have emailed you for further assistance on changing your subscription
Have an amazing day!
- The Mermaid Kid Box Team -
Q: I order this for my granddaughter and it was to be here on July 15th and we still haven't received anything if someone can please get back to me Asked by Sherry, July 2019
We ship from the 15th - 20th of each month, orders placed after the 10th
will ship the following month.
Your Mail was shipped July 17th and you should have an email with your
Please let us know if you have any questions.
-The Mermaid Kid Box Team
Great package! My toddler loves it
My 5 year old, mermaid obsessed daughter LOVE this box. She is already counting the days for when her next one will be here.
We love it!!! Thank you so much🥰
This is for my four year old granddaughter. This box is amazing. The quality of the items and the variety. She is so excited to see what will be in the next one. The dolls are so cute and the sequin mermaid tail pillow is a good size. So many items in one envelop.
The Mermaid Box is absolutely wonderful!
My daughter ( 6 ) waits each month for this box and is always overjoyed when it arrives.
The customer service is amazing. I get notifications when it’s on its way and believe me that’s important because I get asked quite often when it’s coming :)
My daughter has received two shipments thus far and loves receiving them in the mail. Total surprise for her every month!
I enjoyed gifting this product to my Granddaughters BUT am SO dissatisfied with getting OFF of it. I have not received responses to CANCELLATION of ALL future orders! The sign up page doesn’t allow you to cancel or remove your credit card so they CONTINUE to charge after I cancelled MONTHS ago!! BE AWARE before signing up!!!
We are truly sorry to hear that you had problems when trying to cancel your subscription.
Changes and cancellation can be made thru Cratejoy's portal by login into your account.
Your subscription renewed January 24th for 3 months and you cancelled February 5th using your Cratejoy's account. However, you did not request a refund for this order or emailed us on this matter. All 3 mails has been shipped ( February, March and April )
Your subscription is cancelled and you will not be charged again.
Please let us know if you have questions by reaching us via email.
We apologize for any inconvenience this has caused and hope you enjoyed your mermaid mails.
Have an amazing day!
-The Mermaid Kid Box Team-
My 6 yr old loves her mermaid box! She will start asking me a week or so before it should arrive .. “when is my mermaid box coming” lol the items are so cute and good quality!! The 17.99 a month is well worth it! My fave items have been the necklace she got this month and the mermaid tail stocking she got last month!! You guys are doing an Amazing job!!
I ordered the Mermiad box for my daughter for Christmas... She loves mermaids!!!! The box was filled with so much neat, mermaid stuff... Thank You!!!
I cant wait for my Grandaughter to open this. It's cute the concept is fun for kids and parents but probably cheaper if bought on our own. The box is cute