I enjoyed gifting this product to my Granddaughters BUT am SO dissatisfied with getting OFF of it. I have not received responses to CANCELLATION of ALL future orders! The sign up page doesn’t allow you to cancel or remove your credit card so they CONTINUE to charge after I cancelled MONTHS ago!! BE AWARE before signing up!!!
We are truly sorry to hear that you had problems when trying to cancel your subscription.
Changes and cancellation can be made thru Cratejoy's portal by login into your account.
Your subscription renewed January 24th for 3 months and you cancelled February 5th using your Cratejoy's account. However, you did not request a refund for this order or emailed us on this matter. All 3 mails has been shipped ( February, March and April )
Your subscription is cancelled and you will not be charged again.
Please let us know if you have questions by reaching us via email.
We apologize for any inconvenience this has caused and hope you enjoyed your mermaid mails.
Have an amazing day!
-The Mermaid Kid Box Team-
The first box was great this one was blah! Nothing daughter liked. I will try one more if not cancel
We're truly sorry that you're not happy with this month's Mail.
We would love to hear more from you to know how we can improve it.
Customer Satisfaction is our number one priority!
Please email us at firstname.lastname@example.org
This is false advertising. First off, you don't send me this stuff in a box, it's in a bag. Secondly you tell me the value of this stuff and it's not worth the 17.95 i paid for. All of these things i could find at a 99 cent store, dollar tree or dollar general. So not worth the money.
Hi Brandy! We're truly sorry that you have mistaken the Mermaid Kid MAIL ($30+ value) for the Mermaid Kid BOX ($70+ value). Please email us at email@example.com so we can further assist you. Best, Mermaid Kid Box.