Q: If I choose the "no earrings" option, do I get something else instead? Or do I just receive less jewelry?Asked by Sharon S., October 2021
Thanks so much for asking! Yes, you absolutely receive something else in place of the earrings when you select the "no earrings" preference. In most cases that means a bracelet, or a ring! Thanks again! -Helena
Q: Are all the jewlrey peices vegan (No feathers or leather etc.)Asked by Kallie P., May 2021
Great question! Yes, all of our pieces are vegan.
Q: Is this jewelry real or high quality? Does the color rub off easily or leave your skin green?Asked by Courtney M., April 2021
Great question! Our pieces are high-quality and intended to last for years. We expect nothing less from them.
When I started this company nearly 7 years ago, I put alot into the R&D of our pieces. I, myself, have very sensitive skin and wanted to be extremely sure we were sending out quality from the get-go. We have served tens of thousands of customers throughout the years whom have ranted and raved about our pieces and their quality. That being said, over the 7 years we have been in business, we have had a small handful (no more than 10 -- about .03% of our customers) whom have very sensitive skin and have reacted to our pieces. I'm sorry that Janice happened to be one...
I got a ring in my last package that turned my finger green :/
Q: How do I cancel my subscription?Asked by Eugenia P., April 2021
You may cancel your subscription any time by logging into your account on the Cratejoy website and clicking "Cancel" under your subscription with us. Thank you so much for the opportunity we had to serve you! We hope to be able to do so again down the road, when the time is right!
Absolutely LOVE my first "box" and look forward to the next! I really like the gold choice too! It was perfect for the holidays. I did the "surprise me" because I love all the colors, but Gold prob goes the best with my hair color. I've gotten other subscription boxes and this one is prob my fav so far! I love the "inspiration" behind each piece. And best part is no "assembly required" haha. Just open and enjoy each month! I am going to have fun seeing what outfits go best with which! Also, fast shipping and cute packaging! Seems small when you get it, but it has a personal touch to it that makes it extra special.
Not what I got in past when use to get jewelry box quality gone down silver necklace with ball on end cheesy an cheap lookin an other necklace 🤔not pretty either they respond quickly to complaints an fix them
2/3 wins. A matching necklace and earring set was adorable. A second necklace looks cheap and has imperfections on one side of what should be a smooth surface. Almost all the way there. It's good for rotating jewelry for going into office though.
The very first box I received had a broken necklace. I sent a message to the seller and they asked me for a picture. I replied with a picture of the broken necklace within 2 days. I never got a response. I figured that maybe they forgot to respond but were still going to send me the replacement necklace with my next shipment instead of send it immediately (quoting the postage increase) - but no, they never sent me a replacement for the broken necklace. I emailed them again. They said they NEVER GOT my email and to send a picture again. I sent them the image of the broken necklace again, and got no response, and actually had to send them THREE emails until they finally responded and they said sorry, they never got my emails?? I just don't understand how they can say they never got my emails - I'm sending through gmail and clearly there is evidence that I send them emails.... I even sent them the email print outs, which of course they never responded to. The customer service leaves a bad taste in my mouth. They straight up tell me "We actually never received a response from you" when I have the emails in my inbox, and I sent them the email pdfs that I sent to them.......
They did eventually send a replacement necklace (which looked nothing like the necklace that was initially broken - they sent a cheap looking all metal piece instead...
We are so sorry for any trouble. I'm not sure what is happening on the tech side of things, but we have not received some of the emails you mentioned here that you have sent. We are receiving emails without issue from other customers. When this has happened in the past, sometimes the files trying to be sent are too large for your email provider to send so the message never actually goes through. We advise splitting the emails up if you are sending multiple attachments to prevent deliverability issues. We did receive the email letting us know your necklace broke in shipping (we are so sorry about that! We do our best to package the pieces securely but understand sometimes the shipping process...
My first box. Looks good. I like all the pieces. I probably would not have chosen The black stones necklace, earrings but that is part of the fun of getting this for a gift! Getting something different!
Absolutely most beautiful jewelry I've seen!!!
Purchased a 3- month subscription for my wife, for a Christmas present. Thus far we've received one box prior to Christmas. I assumed we'd be getting another for Jan & Feb? Nothing yet.
Thank you so much for trusting us with such as special gift for your wife!
I'm happy to explain! Because of the date of your initial purchase (12/15), your next shipment populated in the system on 1/20 for the 2/15 shipment. So your second shipment would have been Feb (which I see made it to you, wonderful), and your third month will be March. So sorry for any confusion that caused! Thank you so much for the opportunity to serve you!
Received my first box and I love it. Jewelry is tasteful and good quality. Excited for the next one.
To say I love this box is an understatement. The amount of thought and care that went into this subscription is amazing. It should be more expensive than it is for what you get. I have tried other jewelry subscriptions and nothing compares! Keep up the good work mintmongoose!
Beautiful packaging, beautiful pieces, beautiful words about the inspiration for those pieces. Made my day! Sat down and subscribed for a longer term Now can't wait for the next one. :) Thank you so much!
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