Q: What do I do if the items don't fit? Asked by Mark A., September 2020
Q: When is my subscription billed?Asked by Mark A., September 2020
Q: When is my subscription going to be shipped?Asked by Mark A., September 2020
Q: What is the last day that I can subscribe to get this month's box?Asked by Mark A., September 2020
We got the first box, and it was very nice, my son liked it.
But, we were charged for our 2nd box in January, and never received it. Even our acct here on Cratejoy shows that it never shipped.
Now we've been charged for our 3rd box here in Feb, and that 2nd box has never been shipped.
I have sent messages to the seller, and responded to their emails about when they charged us, and they are ignoring us. No responses.
They need to make this right and send us our 2nd box we already paid for over a month ago!