Q: I made my order in 8/2/2020. I have not received anything from the vendor, even an email. Can I cancel my order and have my money back?Asked by Lourdes T., September 2020
If you have not received your box, contact us at (747) 203-2885 and we will make it right.
Q: With organic label I’m going to guess the answer to my question. Buuutttt.... Are any products synthetically fragranced?? My hands are super sensitive to synthetic but 100% ok of with essential oils Asked by Mary A., May 2020
We do not use any synthetic fragrance. 😊
Q: Can you tailor the box to exclude allergy item? For example my daughter is allergic to citrus fruits and nuts, could I request that those items not be in the box?Asked by Anitra R., November 2020
We now offer a completely customized box. You should receive an email asking you to start your customize your box. It is VERY important to complete it as well as include your full name and number. We have been receiving customizations with only a first name, no information, etc. We can only work as fast you can.
I guess you received no response? I would like to subscribe but I can't have any nut oils almond walnut etc. Would LOVE to subscribe but lacking info on this. No response.
Also a question on Parabens went unanswered from a customer. Parabens are carcinogenic, a valid concern. I'll wait to subscribe until both questions are resolved. Thank you!!! <3 Sending Love
Q: Can you please tell me how to cancel a subscription? Asked by Betty D., September 2020
Simply login to your account and cancel. If you have difficulties, simply text us at (747) 203-2885
I just got my first box, and love the smells! I can't wait to start using them! Thank you!
I just received my second box! I really enjoyed my first box. These products are amazing! Thanks again!
I LOVE this box!! This was my first order and I was a bit skeptical because I've ordered a lot of different subscriptions that ended up being very disappointing. This is by far one of my top favorites!
It was packaged very nicely. Nothing was broken and everything looks of good quality. The perfume oil is oh so ahhhhhmazing!!! I kept smelling my wrist all day! I love the glass jar packaging as well.
I'm definitely getting next month's box!
Unfortunately, the second subscription box that I received arrived with leaking product. I took pictures of the box and product and immediately forwarded these to the seller asking about receiving a replacement. At this time, it has been over a week with no response from the seller. I have cancelled this subscription and will not re-order. It’s a shame the customer service is non existent as I enjoyed the products I’ve used so far, but I won’t be spending any more money with a seller who does not value the customers supporting their business.
a joy to receive this order; a total of 7 items; aesthetically pleasing packaging; useful product; nice variety; authentic herbal smell; just call the owner to remind her of your order if you are eager to receive it; she will send it out promptly
I never received my first box neither did I get a response from the seller about the issue. Hopefully Cratejoy can get me a refund.
The most amazing products ever.. They smell soooo good.. I just love how they feel on my skin.. Packaging is great.. The seller is awesome and takes care to make sure you get exactly what you want.. I am very happy with my box of self care and happiness.. Thank you ♡♡♡
Finally received my items along with a nasty email. Apparently she feels I had no right to want what I paid for or to say I would contact the Better Business Bureau if I didn't get my items after waiting 2 months. I would never order anything again as apparently the owner is doing you a favor by even allowing you to purchase her items in the first place.
Updated review: I canceled my subscription crate after receiving a box of lavender products I am allergic too.
I had been previously been told items would be substituted but they weren't. When I emailed the company I was ignored.
I gave the stuff away as I could not use it and decided to order 15 items directly from their website.
Two items were left out after weeks of waiting for my order. I have contacted them 4 times in 2 months and was told finally my items would ship right away. A month later and 2 more emails and I still do not have my items. I understand the owner has gotten sick but feel like I have been more then patient. She wasn't too sick to take my money. The customer service is awful and no one will reply. At this time maybe it would be best to close the business as you obviously are over your head. It's to bad; I did love the products. At...
This Feb box is so well made! Totally a good treat to yourself or gift. everything smells great, and looks beautiful!
I ordered a gift box in October and Modern Skyn charged my credit card the same day. A month later it hadn’t shipped. I reached out to the company for an update and got no response. Cratejoy also reached out on my behalf and got no response. This company is a joke.
This company has ignored my messages and charged me twice for boxes I never received. I first placed an order for a one time box in September and never received it only to be charged a second time for a totally different amount in October an also still no box. Extremely disappointed that cratejoy allows companies to operate like this.
Our Newest Box gives you the chance to choose your Summer/Autumn items. YOU get to pick from a selection of self-care products that YOU want.
End the last days of summer with a great collection of handcrafted skincare. This month’s box is valued at $128 Items included: HAIR SEA SPRAY (4 OZ.) TURMERIC MOISTURIZER (2 OZ.) CITRUS + LAUREL BODY OIL (4 OZ.) BRIGHT C+ SERUM (1 OZ.) FLORAL MILK BATH (8 OZ.) Get (or give) five FULL-SIZE products to help get you (or a loved one) through the last days of summer!