Lack of communication and poor shipping. Owner actually communicated with me via personal cell phone then email follow up was zero. So sad. I really liked most of these products. There was one I didn’t receive and I had to email asking about it but still waiting for it, and a response, 2 weeks later. Maybe once they move into their new facility and have good practices going, I will join again because the products made were nice but not until customer service is improved.
Very simple and put together box. Love the mini card with each mask's descriptions. Was in dire need of a tea tree mask as traveling for vacation made it break out. I'm impressed and happy I gave this box a chance. Worth the money. :-)