I was so excited to get this box and for once do something for myself. When I received the email that it was delivered I was excited to check the mail only to disappointment my package wasn't there. After reaching out to you and informing you that box wasn't here. I was instructed to check with my neighbors and post office because it showed delivered. I live in an apartment so when I check with my few neighbors and front office the box in no where to be found. Through the post office all I can get is an automated message that says the package was delivered. Unfortunately, the box was not delivered to me. I'm very disappointed with the shipping and the lack of effort to have a happy customer.
We are sorry you are disappointed. USPS marked this box as delivered. Our procedure always has been to ask a neighbor as 90% if the time, it’s found. After you checked with neighbors to confirm it wasn't there, we did send you a second box right away and it was marked as delivered in our tracking system. If the second box also didn't it to you, please feel free to email us and we will issue a refund as we cant keep delivering boxes to an address where USPS marks it as arrived and the customer is saying its not. If the box did make it to you, we hope you enjoyed your items and thank you for trying Mom Things.