I subscribed in late February and got a notice that the shipping label for my box was printed on Feb 24. Over a week passed with no updates to the tracking, and it seemed that MugBoxx had not sent the package to USPS in all that time. I sent an email to them and also a message through Crate Joy with no response to either. Over 2 weeks later (March 11) I finally got my package, and I was pretty disappointed by the mug. It’s more of a teacup size than a mug. I don’t think it’s worth $20.99 and the slow shipping and lack-of-communication from their customer service team was very disappointing.
Charged twice and received nothing after 6 weeks. Attempted to contact seller and chat twice and received no replies. One charge was refunded with no explanation. Received no product for the additional charge, even after more than two weeks. Customer service does not exist. Badly ran or non-existent company.