Q: Is there a way to just get a box from Canada? Asked by Shannon R., May 2020
Q: Is there away I can call to oederAsked by Tamara B., May 2020
Hello Tamara - We are unable to accept orders over the phone. Thankfully Cratejoy makes it very easy to place orders on their website. This way you have access to your own account, make updates and receive notifications during the subscription. We are happy to help walk through the making orders online if needed. Many Thanks!
Q: Why was I charged shipping when the ad says it's free??Asked by Nor J., April 2020
Hello Nor - Shipping is always free anywhere within the United States. There is a shipping charge on any international orders. The cost of shipping is shown at check out.
Q: Is there a way to request to not receive the meat-based options? I don't eat meat but every box seems to have jerky/slim jims/bacon snacks that I'd rather not get.Asked by Maria S., August 2019
Hi Maria! Yes we'd be happy to substitute any meat snacks for future shipments.
I purchased the 3 month subscription as a birthday gift for my husband-- and he thoroughly enjoyed it. We just received the first case a few days ago and honestly it was great! Full of yummy treats that were unique flavors but not overly unique flavors to the point that they were weird. Looks as pictured (for an idea on how many items come in a case). We got the case only a couple days after getting the shipping alert, so I would say it does ship fast. Looking forward to next month's case!
Thank you for the review Amanda! Happy to know that your husband enjoyed his birthday gift and that you approve of the snack mix for January. More fun snacks headed your way next month. We appreciate your business!!!
May shipment never showed up. This was a gift for someone. The first package in April showed up but May has not been shipped yet. What a shame.
Hello Jen - Please check your shipping confirmation. The tracking # for your order shows it was delivered on April 8th. We have not received any messages/email from you noting that package never arrived until this negative feedback. Please email us so we can ensure that your gift recipient receives there other Munchie Cases.
I purchased a 3 month subscription for my husband. Wrote the company because we had not received the first box and they sent a tracking number. That box was in pre shipment status for 10 days. Tried to contact them several times to no avail. They finally reached out a week ago and apologized. Stated they would resend a box and we would have it within 2-3 days. Still no box... no tracking number... nothing else from the company.
Hi Corina - We are very sorry about this shipping mishap! We are looking into why the box never originally shipped from USPS after being picked up. You are correct that it was scanned in and never shipped. We were unaware that it was not delivered until you had reached out. Another Munchie Case has been shipped out. We completely understand your frustration and if you are still unsatisfied after receiving your Munchie Case, we can cancel and refund you the gift order. We strive to bring the best experience to all those who wish to enjoy our Munchie Cases.
I liked this box, overall. There was a lot of spicy items in here that I couldn't eat, but I already anticipated that. There were a lot of really small items, and some decent sized ones. Sweet, spicy, chocolate, gummy, meat and nuts. There's a little of everything in here. I wish there was an option to elect which items, or types of items, you can keep from getting, but maybe in the future. O think this box is more of a one time gift than a long time sub. Because most of the stuff you can get in stores, and pick the things you actually want.
Thank you for taking the time to review your recent Munchie Case! We're happy to hear that you liked the variety of snacks. Every month we try to offer a wide variety of different snacks to enjoy. Great feedback about wanting the ability customize your snacking experience, something we are hearing and looking to implement in the future. Looking forward to creating the best experience possible for everyones munchie needs!
In Good Taste,
I personally did not think it was worth the price I paid. I could have bought more myself with the money. The selection was nothing special. A Milky Way and Kit Kat are not new. A box of nerds, mamba candy, a sour gummy gecko, a snack size Annie's cheddar bunnies, chocolate pop rocks, jalapeño M&Ms... almost everything in my box seemed to be something I could find in the bargain bin and some are things I don't even want to try.
Hello Alaine - It is unfortunate to hear that the December Munchie Case did not live up to your expectations. Every month is a different surprise mix of snacks that vary is taste. Since we do a unique mix every month, it is difficult to customize to a customers preferences. One day we hope to be able to have customers curate their Munchie Cases to their preferences. We do our best every month to bring the most value to each Munchie Case and always include free shipping. Thank you for your honest feedback and do apologize that you were not satisfied with your Munchie Case that month.
Paid for 2 boxes and never received a single one. This is a scam!
It was a great box. Good mixture of salty and sweet. Can't wait for my next one.
My first box was great! So many great choices! My husband and I have enjoyed all of them. Can’t wait for next Box!!
Box had good snacks some i never heard of before. Its worth the price.
Awesome variety of super tasty treats. Will get again.
We packed our December box with the best snacks to cure your case of the munchies. Jerky, pizza Pringles, brownie brittle and sour straws!
To kick off the new year we curated a great combo of unique, interesting and favorite munchies to inhale. A case packed with 13 snacks!
Munchie Case is all about the surprise. We loaded up this months case with all the perfect snacks to enjoy at anytime. #SnackAdventurously