Q: Is there a way to request to receive just the fiction or nonfiction with none of the romance/mystery etc?Asked by Susannah Y., May 2020
Q: How do you redeem the eBook? I just received my box and I didn’t see instructions or anything like that, so I’m. It sure. Asked by Therese D., August 2020
Hi Therese, Please email our service address (it's on the website), and we will email a new eBook to you! Thank you for subscribing and have a wonderful day!
Q: Instead of getting to acclaimed fiction or two acclaimed nonfiction, can I request to get one fiction and one non-fiction book monthly?Asked by Susannah Y., June 2020
Hi Susannah, change your subscription to the "surprise me" category and that is what you will receive :) if you don't know how to change it email our service address and we are happy to update it for you.
Q: Hi, I placed my order on 3/30 and it has yet to ship. I have reached out to the seller twice with no response. I am wondering if I have lost my money at this point. I am very frustrated.Asked by Khaliah S., April 2020
Excellent options monthly! Coffee is delicious!
Overall I’m happy with the box. My only issue is that it’s suppose to include an ebook. I contacted the seller on how to obtain the ebook and have not received a response. Customer service could certainly improve.
Coffee was ammmmmmazing!!! Havent finshed books yet. But love love love
I would prefer for the various crate boxes to coordinate. I received two of the same books in two boxes.
The coffee smells amazing, so I am really excited to try it. I am an avid reader and initially selected Acclaimed Fiction. The two books I got have very low Goodreads and I definitely would not consider them in the category of "Acclaimed". I am requesting to switch my genre to Sci-Fi which hopes that the next box will be better in terms of books. Neither of these are really of interest to me.
Got this as a 3 month subscription box. One box was not the correct genre, 2nd box was ok, 3rd box was late.....tried contacting them and also sent new address....no response. Emailed them 3 more times and no reply. Still can't get any help. Never received the ebooks as they stated for any box. Very dissatisfied. Now we have moved and can not get anyone to help us...… Coffee is good for 2 past boxes.
First, I want to say the products are fantastic! I love the idea of coffee and new books. I’m sure the books you offer are the most recent that the author has written, which is great. My only complaint (which I’m sure is just me) is I cannot start reading book 7 knowing there are 6 more that we’re written prior to the one I received. Both of the books I received are part of a mystery series. My husband says to just read it and see if I like it but I just can’t do it. Soooo, although my books looked amazing and are calling my name, I am borrowing books 1-6 at the library first before I start on what came with my box.
Omg! This was my first box and I chose the surprise me option. I received two great book both hard backs. and a decent size of coffee to try. This is a book box is for don’t want a bunch of extra stuff. I will definitely be keeping this Subscription box. The only reason I put four stars for quality was because one of the covers was torn a little bit at the bottom.
The description says boxes are shipped within two business days. I placed my order on 03/30/2020, yet here we are and still no shipped box. whats worse is I have reached out to the seller twice with no response. I placed an order from a different vendor and not only got a shipment update, but have already received my order. this is so frustrating to say the least.
Buyer beware, especially when giving as a gift.
I gave this subscription as a gift to my mom for 3 months/boxes. She enjoyed the first box and said the coffee was delicious and the books were good. However, her second box did not arrive the following month. I contacted customer service and they said that they were having issues with their coffee supplier. That was fine with me.
In the third month she received two identical boxes and that was the end of her subscription. I contacted the seller several months ago about the duplicate box, but they never responded. In fairness, I was not timely about contacting the seller, but like I said, I gave this as a gift and was not aware of what was going on until my mom mentioned.
UPDATE: After posting this review, the seller shipped out a third box to my mom. Thank you! She loved it.
Apologies for letting you down, I had no idea there was an issue. We will send a new box out tomorrow. I would like to find a way to make this right with you, please email me at your convenience.
Two critically acclaimed non fiction hard cover books and 12oz of amazing hand crafted micro roast coffee.
Two hard cover romance novels and 12oz of great small batch hand roasted coffee from Mahalo
Two hard cover critically acclaimed fiction books and a 12oz bag of Coffee