Q: Is there a way to request to receive just the fiction or nonfiction with none of the romance/mystery etc?Asked by Susannah Y., May 2020
Q: We received a gift subscription to the Coffee & Book Club. There is nothing in the package with our subscription account number. Where do we find that so we can modify our book genre for next month?Asked by Jack G., January 2021
Hi Jack and Lynn, the easiest thing to do is email us and we will update it for you. You can also log into your account and change it yourself. If you'd like us to do it just email us at the service address and we will update it right away :)
Q: How do I change the coffee to decaf? Asked by Karen E., December 2020
Hi Karen, we don't have decaf coffee, sorry :) enjoy your day!
Q: How do you redeem the eBook? I just received my box and I didn’t see instructions or anything like that, so I’m. It sure. Asked by Therese D., August 2020
Hi Therese, Please email our service address (it's on the website), and we will email a new eBook to you! Thank you for subscribing and have a wonderful day!
I’ve tried a lot of subscription boxes and they have always been hit and miss for me. Your company blew me away with my first two boxes. I’m picky about the sci-fi I enjoy and the first two books I could hardly put down and the third has drawn me in. The two bags of coffee are from the same company and that made me very happy since it’s really good coffee and I get to try Mahalo’s Brazilian coffee and this month, their Colombian coffee. Great quality. Both the books and the coffee are wonderful! Thank you for bringing joy. I can’t tell you enough how much I enjoy your box!
Excellent options monthly! Coffee is delicious!
To this point have received only part of the shipment. I have been assured the missing items are being shipped separately.
Overall I’m happy with the box. My only issue is that it’s suppose to include an ebook. I contacted the seller on how to obtain the ebook and have not received a response. Customer service could certainly improve.
Still haven’t received the order and no communication from anyone at the company.
I would prefer for the various crate boxes to coordinate. I received two of the same books in two boxes.
The coffee smells amazing, so I am really excited to try it. I am an avid reader and initially selected Acclaimed Fiction. The two books I got have very low Goodreads and I definitely would not consider them in the category of "Acclaimed". I am requesting to switch my genre to Sci-Fi which hopes that the next box will be better in terms of books. Neither of these are really of interest to me.
Got this as a 3 month subscription box. One box was not the correct genre, 2nd box was ok, 3rd box was late.....tried contacting them and also sent new address....no response. Emailed them 3 more times and no reply. Still can't get any help. Never received the ebooks as they stated for any box. Very dissatisfied. Now we have moved and can not get anyone to help us...… Coffee is good for 2 past boxes.
First, I want to say the products are fantastic! I love the idea of coffee and new books. I’m sure the books you offer are the most recent that the author has written, which is great. My only complaint (which I’m sure is just me) is I cannot start reading book 7 knowing there are 6 more that we’re written prior to the one I received. Both of the books I received are part of a mystery series. My husband says to just read it and see if I like it but I just can’t do it. Soooo, although my books looked amazing and are calling my name, I am borrowing books 1-6 at the library first before I start on what came with my box.
Omg! This was my first box and I chose the surprise me option. I received two great book both hard backs. and a decent size of coffee to try. This is a book box is for don’t want a bunch of extra stuff. I will definitely be keeping this Subscription box. The only reason I put four stars for quality was because one of the covers was torn a little bit at the bottom.
Two critically acclaimed non fiction hard cover books and 12oz of amazing hand crafted micro roast coffee.
Two hard cover romance novels and 12oz of great small batch hand roasted coffee from Mahalo
Two hard cover critically acclaimed fiction books and a 12oz bag of Coffee