Q: When do you bill for the next month? I ordered my month to month box on 3/28, am I going to get billed again on April 1st?Asked by Megan O., March 2020
Hi Megan, subscription renewals happen on the 15th each month. I hope that helps! Reach out again if we can be of service.
Q: How do you change your genre!Asked by Miles B., January 2020
Hi Miles, it can be a little tricky but if you email us we are happy to change it for you. I hope that helps! Enjoy your day.
Q: I was gifted a 6 month substitution and received my first box the beginning of November. I never received my December box and because it was a gift, I cannot get any details. Asked by Lacey S., December 2019
Hi, please email our service address and we can help look this up and see what might need to be done. I look forward to helping further.
Q: Can I change which genre I want each month Asked by Joey K., October 2019
Hi Joey, you sure can. You can either change it yourself or better yet ask us to do it for you. Have a great day.
Buyer beware, especially when giving as a gift.
I gave this subscription as a gift to my mom for 3 months/boxes. She enjoyed the first box and said the coffee was delicious and the books were good. However, her second box did not arrive the following month. I contacted customer service and they said that they were having issues with their coffee supplier. That was fine with me.
In the third month she received two identical boxes and that was the end of her subscription. I contacted the seller several months ago about the duplicate box, but they never responded. In fairness, I was not timely about contacting the seller, but like I said, I gave this as a gift and was not aware of what was going on until my mom mentioned.
UPDATE: After posting this review, the seller shipped out a third box to my mom. Thank you! She loved it.
Apologies for letting you down, I had no idea there was an issue. We will send a new box out tomorrow. I would like to find a way to make this right with you, please email me at your convenience.
Omg! This was my first box and I chose the surprise me option. I received two great book both hard backs. and a decent size of coffee to try. This is a book box is for don’t want a bunch of extra stuff. I will definitely be keeping this Subscription box. The only reason I put four stars for quality was because one of the covers was torn a little bit at the bottom.
I cannot praise this box enough! Needed a gift for a person that needs absolutely nothing and she could not have loved this box more. The items that were selected were somehow and amazingly perfect for her and she could not stop raving about this. Thanks so much for such a perfect gift!
Overall I'm pleased with my subscription. I was disappointed that my bag of coffee had seemingly been cut open, so some of it made a mess on my books and in the box. I'm pleased with the fact that you get two books (both of which I'd never think to find myself) and yummy coffee. However, if my coffee is damaged again next shipment I will cancel.
This is the first ever box I’ve ordered. My wife and daughters get them almost every month. I was excited to find one up my alley. Books and coffee. Both of which I am passionate about.
When I opened the box I was pleased to see both books and, what I thought, would be an amazing coffee to partner with them. Unfortunately while the books exceeded my expectations, the coffee was underwhelming at best.
I suppose this is part of the allure of monthly boxes but it was certainly enough to turn me off to it.
Hi Charles, I'm sorry you didn't like the coffee. We've actually been really pleased with people's reactions to it. Our coffee is supplied by Trevor Payne who won the Indianapolis 500 a few years ago (yes her personally roasts it). When he retired from racing he spent a year learning to be a master roaster and takes great pride in the beans he sources as well as his roasting process. If there is something I can do to make this right please don't hesitate to email me. I look forward to helping further.
First, I want to say the products are fantastic! I love the idea of coffee and new books. I’m sure the books you offer are the most recent that the author has written, which is great. My only complaint (which I’m sure is just me) is I cannot start reading book 7 knowing there are 6 more that we’re written prior to the one I received. Both of the books I received are part of a mystery series. My husband says to just read it and see if I like it but I just can’t do it. Soooo, although my books looked amazing and are calling my name, I am borrowing books 1-6 at the library first before I start on what came with my box.
I am really enjoying this monthly crate. The coffee is very good quality and tasty and not a stingy amount unlike some venues. The titles have been interesting and varied.
I adore this box. The coffee is the best I've ever had (if you love coffee you have to try this), and the curator is amazing. The picks are critically acclaimed gems I would have never thought to pick up. I look forward to it every month.
Great coffee and books! I chose the “surprise me” option and I got two great mysteries. I can’t wait to read them.
Great box! Packaging could be cuter but the coffee was amazing and the books were decent for the fiction genre. Definitely going to switch up the genre for my next order.
Two critically acclaimed non fiction hard cover books and 12oz of amazing hand crafted micro roast coffee.
Two hard cover romance novels and 12oz of great small batch hand roasted coffee from Mahalo
Two hard cover critically acclaimed fiction books and a 12oz bag of Coffee