Q: What is the cancelation policy?Asked by Maria T., May 2019
Thank you for reaching out with your question. Our policy is simple: you can cancel anytime for any reason. With that said, if you have an issue please allow us to make it right by emailing us here email@example.com. A real person answers every subscriber's email within 30 minutes even if it is just to say, "we received your email and will handle your request as fast as possible." Please let us know if we can be of service....
Q: Can I pick 3 different age appropriate books in my subscription without having 3 different subscriptions?Asked by Amy M., November 2019
Hi Amy, what a great question. Currently we do not have the capability to do that however we will the first couple months of 2020. We are planning what "options" we can offer now (various age groups), and in what configuration. What we hope to do is offer our subscribers the opportunity to pick exactly what age groups they want included in the box and how many of each.
Q: Is there an online forum to discuss the books with other children and their parent(s)?Asked by Nanci S., October 2019
Q: We were gifted a six month subscription, received the first box a month ago but have not seen any indication that our second box has shipped or there’s any plan for the next box to ship? Asked by Ellie S., September 2019
Thanks but it’s been about that amount of time and no indication of second box shipping out. The description says they ship out the first week of every month and we should receive an email indicating it’s on the way.
I've been getting these for over a year and about every four to five weeks you should get a shipment.
I am so happy that I picked My First Reading Club for my granddaughters. They are so excited when the books come. The books are very age appropriate and very good quality. When I had a question about an order Dan,one of the co-founders got back with me right away and answered my questions. I look forward to my granddaughters getting their books from My First Reading Club for years to come.
My kids loved all of the books. I believe that one or two may not have been the right age group- it is helping to test my children. Thank you!
This was our first ever book club and I was very happy we chose My First Reading Club. The books we received were great quality and so cute! My grandsons love them. Liked that we got so many for the price, too! Cant wait to get another box in the mail.
Nice box, but I recieved a non pic fiction book for my 2 years old kid which is beyond his age, other three were perfect!
Hi Xian, I've emailed you a number of timed without response. I tried to explain our shipping in those emails and also explain how we are on time with your shipment. Further, I answered your email within 10 minutes of you sending it so I'm not sure why you feel like you "didn't receive a response." - I wish there was something I could do to help you...
We love our first my first reading club box!!! Well packaged and great selection of books!!!
I signed up over a year ago to start collecting books for my little one. For the first year shipments came within the first week or so of the month and were great. But for the past 3 months, shipments haven't been sent out until the last week - I'd already been billed for the next month before the current month even shipped out. I emailed to enquire about my July shipment and was told shipments were late due to summer and staff vacations...ok, but maybe let your subscribers know?? Then my August shipment was late - I emailed again and received no response. Finally, the first week of September, what I assume was supposed to be my August box, arrived. But it was a carbon copy of the July books. I canceled that day. I had already been billed for September, but I highly doubt I will be receiving a box for September. This started out great, with some very unique books, then customer service and selection fell. I've been researching other book subscriptions for my kids.
Hi Carly, I owe you an apology. We have struggled this summer with labor but have fixed it as of last week. Everything will be on time moving forward. We've also struck a deal with two new publishers we are really excited about. they will be delivering some critically acclaimed children's books to us across all the genres. As part of my apology (I know I can't make up for the recent mistakes completely), I would like to add three free months to your membership. I will reach out to you today with confirmation. Thank you again for your understanding and for being such a long time subscriber. If I can do anything else to be of service please don't hesitate to reach out-Dan