Q: Is there an option to order 6 months of boxes without auto renewal?Asked by Audree S., January 2021
Yes, that is an option, just remember to turn off your auto renew or email our service address and we are happy to turn it off for you.
Q: I have not received the 2nd month for either of the two subscriptions ordered for Christmas. Send an email Jan 15- still have not had a reply- any help appreciated - thank you ! Asked by Val F., January 2021
Your second box will ship with all our monthly boxes February 1st and it is your February box. We ship every new subscriber’s first box early, usually within 48 hours after they sign up, then every subsequent box goes out with our regular monthly shipment the first day of each month. This sometimes creates more than 30 days between your first and second box depending on when you signed up but after that they come every 30 days like clockwork.
When you signed up, the box for December had already shipped (the first day of December), so we shipped you the January box. If we shipped a box to you this month it would be a duplicate of what you already received but it...
Q: How do you change the age level got these books? I ordered them for my grandson over Christmas. Tried to contact the seller via your website but with no response!Asked by Gwen B., January 2021
I haven't received an email with your name as far as I can tell but I will email you right now. I'll send it to the email address on your account. Once we establish contact I'm happy to update the reading level to whatever you think is best. I look forward to helping further.
Q: I've tried reaching out via email, and have not received a response. My card was charged on 12/31, and tracking was provided. That tracking is still in label created status. Please respond.Asked by Jaime S., January 2021
Hi Jaime, I'm emailing you right now.
I am having this same issue with the last two boxes, and still have not received any sort of response. Have you gotten anything from the seller?
For the past year, every month we have gotten a box, without fail, and it has been wonderful. I hate having to cancel the subscription for now (because I will be back once our finances pick back up again), but it's been worth it each month. My kid loves it and it's a nice variety that is helping us reach that 1000 book goal before kindergarten between library trips. I have recommend this box to everyone I know with little ones.
I have been off and on subscribed to My first reading club for about 2 years or so. My son has autism and has almost always loved the books he gets! And some of the books are more than you pay for everything with just one book! Very pleased with this subscription and I definitely recommend it!
We were supposed to get some kind of activity book and that was not included. Is there a possibility of getting that book? That is the very first thing that she looked for when she opened the box and was very disappointed that there wasn't one.
Shipping took quite a long time.
The books we received were good quality and my granddaughter enjoyed them.
Loved it! Excited for this momth
I have canceled the subscription for my granddaughters. Book selections have not been that appealing. The price also went up without prior notice. I am paying for the subscription & I only know the titles when my daughter lets me know. That’s fine, but she’s a working mom. Your company should be sharing that information monthly with me as the paying subscriber.
I apologize for the delayed response and for the unexpected price raise. CrateJoy has informed all of our subscribers by email about this change.
Also, we wouldn't send information of what books we ship each month. The reason for that is it's to be a surprise each month. We are always happy to refund or send replacements anytime you're not happy. I apologize for the inconvenience. Have a great day!
V.P. and G.M.
Grata product but horrible customer service. I have been trying to reach someone about a shipping issue for three months and haven't heard from anyone.
Our niece loves the books and that's the only reason I renewed. The renewal was advertised at the price I bought the original subscription for but then it charged my card almost $30 more. Cratejoy is impossible to contact and my issue didn't fit their automated systems cookie cutter headings. I would cancel if she didn't love getting the books... which are not consistent at all of when they arrive
The website is difficult to navigate. I have been unable to locate the order to change a shipping address. Help was not very effective. It is extremely frustrating to the point I probably will never use Cratejoy again!
This is a wonderful book club. However, I tried to contact them several times to change the subscription. Not only did I not get a response, they sent the last 6 months of my subscription to the wrong address. I still have not received a single response. DO NOT buy this subscription if you anticipate any problems. They will not contact you or answer any inquiries!!!!!!
They ship when they want too, no type of schedule for shipping your packages. I will NOT renew my subscription; I will find a company that will respond questions and my concerns.
Total box value $31.19 Price on Amazon: Amazing Animals $8.39 My First Shapes $10.99 Teddy Bear, Teddy Bear! $4.99 Dora Sketch Quest $6.82
Total Box Value $52.16 Price on Amazon: Cat's Colors $14.44 Little Louie $9.78 The Bear $14.95 Wallykazam, T is for Troll $12.99
Total Box Value $41.34 Price on Amazon: Peter Powers $14.95 Carnival in a Fix $10.41 totally True Adventures $5.99 Mind Bending Mazes $9.99
Three or four board books (depending on size), and our semi famous beauty sample gift for mommy. Moms work hard they deserve a treat!
Last Minute Gift? No worries.
Download and print this note to let them know their gift is on the way.