Ask the community and get help from thousands of informed subscribers.
Worst subscription box ever
I have paid for three received two have been fighting with them to get my boxes I paid for
I have also contacted cratejoy and reported this
None of it has ever even been resolved
Sorry you felt the need to leave a bad review, even after Cratejoy and I have been helping you with the situation. You paid for 3 boxes, you received two out of the three boxes you paid for. It was explained that there were delays with the last box and we are currently waiting for the last item. It actually was resolved by myself and a Cratejoy representative. As explained your last crate will be shipped as soon as the last item is received. Thank you for your patience and understanding with this matter.
I only received 2 of the 3 box ordered but those came with an assortment of goods that I enjoyed.
I never received a box after paying the 3month subscription.
We are so sorry that we wasn't able to provide you with the amazing service we normally provide. Unfortunately, there was a horrible delay with our July crates. Our shipping schedule is also different from other boxes. The way our shipping works is as follows: we take new subscriptions for the whole month and do not ship until after the 15th of the following month. We were set to ship our July crates on August 15th, however there was a massive delay in our items for both the MGP & TBC box. We understand that this can be worrisome and apologize for the delays. However, please rest assured that you will receive EVERY crate you paid for. Please follow us on Instagram and/or Facebook for...
I did a six month prepay and still have yet to receive even ONE box. I first ordered this in August...it is not about to be the end of November.
This was the worse experience...I had to personally contact the seller every month just so I could get a box sent out. The books were fine...but I could do without the cheap glitter teacup candles and the other Knick knacks. Honestly I only wanted the books...and even that was missing most of my year subscription
Plus- I never heard from the creator unless I contacted them myself.
I love this box. Not only is it GORGEOUS and the owner is super sweet, the products are generally super unique and fun. I accidentally ordered the romance box, but I really enjoyed it even though I don't like romance HA. I tried the other one and love it as well!
The biggest issue is shipping on time. I understand things happen, but it happens quite often for this box. I hope the owner can find help and get more ahead so as to minimize future delays! However, the box always does come even if there is a delay!
I have gotten many of these beautiful boxes in the past, and I have loved every one! Ginnie's box is truly special because it allows readers to choose which genre they want (YA contemporary or YA fantasy)! Also, each box is guaranteed to have a snack and candle (which are my favourite items to get in a box). I know there have been some delays due to the holidays, but the team was active on IG about updates regarding their boxes, which I appreciate. Overall, I highly recommend this amazing box!
Aww, thank you so much for this amazing review. My team and I work very hard on providing you with a box full of not only magic, but LOVE. We appreciate you taking the time to leave such a positive review. Thank you for not only supporting my nerdy dream, but a small business. Stay magical!
When I read the reviews for this box it sounded so amazing i couldn't wait to sign up. So I Placed my first order on November 12, 2018. Their website said the boxes usually ship out on the 25th-30th of every month...I had to message them to see what was going on by the 5th of December. Which I was told they had a problem with the books they had ordered not being delivered. (They didn't even send out an email or anything to tell everyone this) which I get things happen. But today is the 12th of December and I have yet to receive my box....have literally paid for 2 boxes. (They charge you on the 1st of every month regardless if you have recieved lasts months box or not) and still nobody has communicated why I haven't received the box I've paid for.
With all the delays not only we have experienced, but other small boxes like mine... we have been working hard as a team to figure out how to fix these issues. We started a different shipping schedule to see if it helps us fix the delays before they happen. However, sometimes that isn't always possible. I am hoping that one day you would give us another shot. If not that is fine and understandable too. Thank you for your feedback and support of not only a small business, but a booknerd's dream. Stay awesome!
I subscribe to this box in September and nothing has been sent out on time since then. I understand that the first box would’ve been delayed due to the hurricane but there was no reason for any of the other boxes to be delayed. There has been minimal communication from the seller and all of that has been initiated on my end. Was very disappointed in the whole thing
We totally understand how you feel and apologize from the bottom of our heart. After September 2018, many boxes have been hit with massive delays. We are trying out a new shipping schedule to try to fix these delays before having to delay shipping. I am hoping that our new schedule works going forward. We also communicate everything on our social media platforms (Instagram & Facebook). We appreciate your feedback and are working hard to fix these issues.
I was super excited excited to subscribe to this box for an entire year, but then I received the first three boxes on time and have now been waiting for the last three months' boxes when finally today, the November box arrived MISSING an item! The spoiler card claims to include four items, including one print along with the BOTM and my box only had a candle and mask. Total bummer! I understand that we can't control the publishing industry, but what about quality control and communication to subscribers? I am an avid book box subscriber and I WOULD NOT RECOMMEND this box.
We always would deliver the boxes on time, however for some reason after September of 2018 most of us book boxes have been hit with massive delays and new changes within the publishers and small businesses we rely on. This is largely in part because of publishing mishaps or other things that are out of our control. We depend a lot on others (authors, publishing companies, small businesses etc) to create these boxes, which is why delays happen. However, we do work very hard on trying to avoid these issues and trying to get the boxes out to you as quickly as possible.
As a subscription box lover myself, I totally understand the excitement you feel when you purchase a box, which is why I take...
YA Fantasy: LIFEL1K3 by Jay Kristoff YA Contemporary: The Beauty That Remains by Ashley Woodfolk All items pictured were included
New Adult book picks: Tinsel by Devney Perry Drawn Into Love by Aurora Rose Reynolds All items pictured were included in this crate
YA Contemporary: The Girl You Thought I Was by Rebecca Phillips YA Fantasy: Dance of Thieves by Mary E. Pearson Items pictured were included