Totally Booked Crate is a journey through pages delivered right to your door!

Sorry you felt the need to leave a bad review, even after Cratejoy and I have been helping you with the situation. You paid for 3 boxes, you received two out of the three boxes you paid for. It was explained that there were delays with the last box and we are currently waiting for the last item. It actually was resolved by myself and a Cratejoy representative. As explained your last crate will be shipped as soon as the last item is received. Thank you for your patience and understanding with this matter.

Hello Haleigh. I'm so sorry you feel this way and left such a low review. To clarify things... you purchased a February crate in the end of January, which doesn't ship until after the 23rd of the month. However as stated upon signing up and on the site, there are shipping delays due to COVID, which caused a change in our shipping schedule. You can find this information on the USPS site as well. You also need to take into account that you reside in Canada, which makes shipping time longer.
You emailed me on March 3rd, in which a response was sent back to you. I asked if you received the email with your tracking number and got no response back. I also checked the...

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Thank you for your feedback and review. Being in a group with other subscription box owners, I know that we are all experiencing delays, due to the current state of the world. Though the delays in the past may seem like excuses to you, they are the honest truth of what happened during that time. I am very transparent with what is going on when it comes to delays and I make sure to get every single box out, regardless. Boxes are curated in advance, however there also guidelines that must be followed from the businesses and publisher I work with. For example, new released books do not arrive until it is close to the release date. I also cannot ship them until the book...

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I'm so glad you loved your box. It makes me so happy to know that you are enjoying your goodies and the book choices. I appreciate you taking the time to leave a positive review. Thank you so much for supporting a Latina owned small business.

I apologize for this for providing you with this kind of experience. At the time, I was dealing with my daughter's health. However, I hope you enjoyed the boxes you received.

We are so sorry that we wasn't able to provide you with the amazing service we normally provide. Unfortunately, there was a horrible delay with our July crates. Our shipping schedule is also different from other boxes. The way our shipping works is as follows: we take new subscriptions for the whole month and do not ship until after the 15th of the following month. We were set to ship our July crates on August 15th, however there was a massive delay in our items for both the MGP & TBC box. We understand that this can be worrisome and apologize for the delays. However, please rest assured that you will receive EVERY crate you paid for. Please follow us on Instagram and/or Facebook for...

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We totally understand how you feel and apologize from the bottom of our heart. After September 2018, many boxes have been hit with massive delays. We are trying out a new shipping schedule to try to fix these delays before having to delay shipping. I am hoping that our new schedule works going forward. We also communicate everything on our social media platforms (Instagram & Facebook). We appreciate your feedback and are working hard to fix these issues.

We always would deliver the boxes on time, however for some reason after September of 2018 most of us book boxes have been hit with massive delays and new changes within the publishers and small businesses we rely on. This is largely in part because of publishing mishaps or other things that are out of our control. We depend a lot on others (authors, publishing companies, small businesses etc) to create these boxes, which is why delays happen. However, we do work very hard on trying to avoid these issues and trying to get the boxes out to you as quickly as possible.
As a subscription box lover myself, I totally understand the excitement you feel when you purchase a box, which is why I take...

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With all the delays not only we have experienced, but other small boxes like mine... we have been working hard as a team to figure out how to fix these issues. We started a different shipping schedule to see if it helps us fix the delays before they happen. However, sometimes that isn't always possible. I am hoping that one day you would give us another shot. If not that is fine and understandable too. Thank you for your feedback and support of not only a small business, but a booknerd's dream. Stay awesome!

I am so sorry that I wasn't able to provide you with the amazing service I normally provide. Unfortunately, there was a horrible delay with our July crates, due to a mess-up on the companies end with the t-shirts. Then my health was not good, which was explained via email. I understand that this can be worrisome and apologize for those delays. However, once my health got better I shipped all boxes. I have been working hard to fix these issues to provide you with better service.