Q: I was wondering if there is a choice in picking out the sexual orientation of main protagonist within the books? For example a gay / male couple than a strictly straight / female with male romance.Asked by Casimir A., February 2020
Worst subscription box ever
I have paid for three received two have been fighting with them to get my boxes I paid for
I have also contacted cratejoy and reported this
None of it has ever even been resolved
Sorry you felt the need to leave a bad review, even after Cratejoy and I have been helping you with the situation. You paid for 3 boxes, you received two out of the three boxes you paid for. It was explained that there were delays with the last box and we are currently waiting for the last item. It actually was resolved by myself and a Cratejoy representative. As explained your last crate will be shipped as soon as the last item is received. Thank you for your patience and understanding with this matter.
My favorite crate, I've loved all the books I've recieved and all the goodies I've gotten in the box no complaints. Shipping was extremely fast aswell, I can see all the love they put into the boxes.
I am so disappointed. I gave this subscription the benefit of the doubt and placed an order in March.
I haven't received anything, I did contact seller and have not received a response. My order still shows it is being prepared.
This can't be a shipping delay if my order is still being prepared.
If you don't have time or the resources to get the box out or to respond to a customer, then don't commit to selling a product.
I am updating this as of 5/17/2021. I finally received my package today. I still never received any communication from the seller HOWEVER since I did get the product, and it does have a book from my most recent favorite author I am going to update my rating to a higher level.
I would request a better line of communication with customers in the future.
And my order still shows it is being prepared??
Pretty awesome for how affordable this book box was. You can tell the creator(s) put a lot of care into each box.
UPDATED March 2021: Third box was a hit!! (I was on a three month prepay). It looks like the website was updated for a more accurate description of the varient in boxes from month to month and the shipping date was listed later in the month.
2* Quality of Products
You have a great foundation for the box, I love that you're doing author letters and have the intention of including book swag and candles. If you can execute this consistently, this has the potential to be an amazing box.
I signed up for a 3 month subscription, the first box I received on time and was well done, but the candle burned super quick, low quality candle & treats. The second box was a January box and did not arrive until February 16th and did not include any candles or book swag, unless a sticker counts and two starbursts. The 3rd box has not arrived, it is February 18th so we shall see. *UPDATE - Delayed again*
Reading through reviews I see that a lot of boxes were delayed dating back to 2018 for why different boxes were delayed in shipping. Medical issues, publisher issues, USPS, COVID, lots of reasons for delays. As a small business owner I definitely know that things come up and we need to shift our schedules! I would notice the pattern and change your approach to your box if you can; I would curate your boxes 1 -2 months ahead of time...
Thank you for your feedback and review. Being in a group with other subscription box owners, I know that we are all experiencing delays, due to the current state of the world. Though the delays in the past may seem like excuses to you, they are the honest truth of what happened during that time. I am very transparent with what is going on when it comes to delays and I make sure to get every single box out, regardless. Boxes are curated in advance, however there also guidelines that must be followed from the businesses and publisher I work with. For example, new released books do not arrive until it is close to the release date. I also cannot ship them until the book...
Didn't receive my package after three months. Even though I already messaged the seller.
Hello Haleigh. I'm so sorry you feel this way and left such a low review. To clarify things... you purchased a February crate in the end of January, which doesn't ship until after the 23rd of the month. However as stated upon signing up and on the site, there are shipping delays due to COVID, which caused a change in our shipping schedule. You can find this information on the USPS site as well. You also need to take into account that you reside in Canada, which makes shipping time longer.
You emailed me on March 3rd, in which a response was sent back to you. I asked if you received the email with your tracking number and got no response back. I also checked the...
I did a six month prepay and still have yet to receive even ONE box. I first ordered this in August...it is not about to be the end of November.
I apologize for this for providing you with this kind of experience. At the time, I was dealing with my daughter's health. However, I hope you enjoyed the boxes you received.
I love this box! I had to change my address the same time some of the boxes were shipping and Ginnie helped me to make sure that my address was updated before my box shipped. The box had great goodies in it and the books were wonderful. I definitely recommend this box!
I'm so glad you loved your box. It makes me so happy to know that you are enjoying your goodies and the book choices. I appreciate you taking the time to leave a positive review. Thank you so much for supporting a Latina owned small business.
I never received a box after paying the 3month subscription.
We are so sorry that we wasn't able to provide you with the amazing service we normally provide. Unfortunately, there was a horrible delay with our July crates. Our shipping schedule is also different from other boxes. The way our shipping works is as follows: we take new subscriptions for the whole month and do not ship until after the 15th of the following month. We were set to ship our July crates on August 15th, however there was a massive delay in our items for both the MGP & TBC box. We understand that this can be worrisome and apologize for the delays. However, please rest assured that you will receive EVERY crate you paid for. Please follow us on Instagram and/or Facebook for...
I subscribe to this box in September and nothing has been sent out on time since then. I understand that the first box would’ve been delayed due to the hurricane but there was no reason for any of the other boxes to be delayed. There has been minimal communication from the seller and all of that has been initiated on my end. Was very disappointed in the whole thing
We totally understand how you feel and apologize from the bottom of our heart. After September 2018, many boxes have been hit with massive delays. We are trying out a new shipping schedule to try to fix these delays before having to delay shipping. I am hoping that our new schedule works going forward. We also communicate everything on our social media platforms (Instagram & Facebook). We appreciate your feedback and are working hard to fix these issues.
YA Fantasy: LIFEL1K3 by Jay Kristoff YA Contemporary: The Beauty That Remains by Ashley Woodfolk All items pictured were included
New Adult book picks: Tinsel by Devney Perry Drawn Into Love by Aurora Rose Reynolds All items pictured were included in this crate
YA Contemporary: The Girl You Thought I Was by Rebecca Phillips YA Fantasy: Dance of Thieves by Mary E. Pearson Items pictured were included