Worst subscription box ever
I have paid for three received two have been fighting with them to get my boxes I paid for
I have also contacted cratejoy and reported this
None of it has ever even been resolved
Sorry you felt the need to leave a bad review, even after Cratejoy and I have been helping you with the situation. You paid for 3 boxes, you received two out of the three boxes you paid for. It was explained that there were delays with the last box and we are currently waiting for the last item. It actually was resolved by myself and a Cratejoy representative. As explained your last crate will be shipped as soon as the last item is received. Thank you for your patience and understanding with this matter.
Didn't receive my package after three months. Even though I already messaged the seller.
Hello Haleigh. I'm so sorry you feel this way and left such a low review. To clarify things... you purchased a February crate in the end of January, which doesn't ship until after the 23rd of the month. However as stated upon signing up and on the site, there are shipping delays due to COVID, which caused a change in our shipping schedule. You can find this information on the USPS site as well. You also need to take into account that you reside in Canada, which makes shipping time longer.
You emailed me on March 3rd, in which a response was sent back to you. I asked if you received the email with your tracking number and got no response back. I also checked the...
UPDATED March 2021: Third box was a hit!! (I was on a three month prepay). It looks like the website was updated for a more accurate description of the varient in boxes from month to month and the shipping date was listed later in the month.
2* Quality of Products
You have a great foundation for the box, I love that you're doing author letters and have the intention of including book swag and candles. If you can execute this consistently, this has the potential to be an amazing box.
I signed up for a 3 month subscription, the first box I received on time and was well done, but the candle burned super quick, low quality candle & treats. The second box was a January box and did not arrive until February 16th and did not include any candles or book swag, unless a sticker counts and two starbursts. The 3rd box has not arrived, it is February 18th so we shall see. *UPDATE - Delayed again*
Reading through reviews I see that a lot of boxes were delayed dating back to 2018 for why different boxes were delayed in shipping. Medical issues, publisher issues, USPS, COVID, lots of reasons for delays. As a small business owner I definitely know that things come up and we need to shift our schedules! I would notice the pattern and change your approach to your box if you can; I would curate your boxes 1 -2 months ahead of time...
Thank you for your feedback and review. Being in a group with other subscription box owners, I know that we are all experiencing delays, due to the current state of the world. Though the delays in the past may seem like excuses to you, they are the honest truth of what happened during that time. I am very transparent with what is going on when it comes to delays and I make sure to get every single box out, regardless. Boxes are curated in advance, however there also guidelines that must be followed from the businesses and publisher I work with. For example, new released books do not arrive until it is close to the release date. I also cannot ship them until the book...
I love this box! I had to change my address the same time some of the boxes were shipping and Ginnie helped me to make sure that my address was updated before my box shipped. The box had great goodies in it and the books were wonderful. I definitely recommend this box!
I'm so glad you loved your box. It makes me so happy to know that you are enjoying your goodies and the book choices. I appreciate you taking the time to leave a positive review. Thank you so much for supporting a Latina owned small business.
I did a six month prepay and still have yet to receive even ONE box. I first ordered this in August...it is not about to be the end of November.
I apologize for this for providing you with this kind of experience. At the time, I was dealing with my daughter's health. However, I hope you enjoyed the boxes you received.
I never received a box after paying the 3month subscription.
We are so sorry that we wasn't able to provide you with the amazing service we normally provide. Unfortunately, there was a horrible delay with our July crates. Our shipping schedule is also different from other boxes. The way our shipping works is as follows: we take new subscriptions for the whole month and do not ship until after the 15th of the following month. We were set to ship our July crates on August 15th, however there was a massive delay in our items for both the MGP & TBC box. We understand that this can be worrisome and apologize for the delays. However, please rest assured that you will receive EVERY crate you paid for. Please follow us on Instagram and/or Facebook for...
I subscribe to this box in September and nothing has been sent out on time since then. I understand that the first box would’ve been delayed due to the hurricane but there was no reason for any of the other boxes to be delayed. There has been minimal communication from the seller and all of that has been initiated on my end. Was very disappointed in the whole thing
We totally understand how you feel and apologize from the bottom of our heart. After September 2018, many boxes have been hit with massive delays. We are trying out a new shipping schedule to try to fix these delays before having to delay shipping. I am hoping that our new schedule works going forward. We also communicate everything on our social media platforms (Instagram & Facebook). We appreciate your feedback and are working hard to fix these issues.
I was super excited excited to subscribe to this box for an entire year, but then I received the first three boxes on time and have now been waiting for the last three months' boxes when finally today, the November box arrived MISSING an item! The spoiler card claims to include four items, including one print along with the BOTM and my box only had a candle and mask. Total bummer! I understand that we can't control the publishing industry, but what about quality control and communication to subscribers? I am an avid book box subscriber and I WOULD NOT RECOMMEND this box.
We always would deliver the boxes on time, however for some reason after September of 2018 most of us book boxes have been hit with massive delays and new changes within the publishers and small businesses we rely on. This is largely in part because of publishing mishaps or other things that are out of our control. We depend a lot on others (authors, publishing companies, small businesses etc) to create these boxes, which is why delays happen. However, we do work very hard on trying to avoid these issues and trying to get the boxes out to you as quickly as possible.
As a subscription box lover myself, I totally understand the excitement you feel when you purchase a box, which is why I take...
When I read the reviews for this box it sounded so amazing i couldn't wait to sign up. So I Placed my first order on November 12, 2018. Their website said the boxes usually ship out on the 25th-30th of every month...I had to message them to see what was going on by the 5th of December. Which I was told they had a problem with the books they had ordered not being delivered. (They didn't even send out an email or anything to tell everyone this) which I get things happen. But today is the 12th of December and I have yet to receive my box....have literally paid for 2 boxes. (They charge you on the 1st of every month regardless if you have recieved lasts months box or not) and still nobody has communicated why I haven't received the box I've paid for.
With all the delays not only we have experienced, but other small boxes like mine... we have been working hard as a team to figure out how to fix these issues. We started a different shipping schedule to see if it helps us fix the delays before they happen. However, sometimes that isn't always possible. I am hoping that one day you would give us another shot. If not that is fine and understandable too. Thank you for your feedback and support of not only a small business, but a booknerd's dream. Stay awesome!
I ordered a box from them on july 1st of 2019 and have not receive yet nearly 6 months after placing my order this was 40 dollars of my hard earn money. over all i do not think anyone use get a box from this person they do not deliver what they say they would.
I am so sorry that I wasn't able to provide you with the amazing service I normally provide. Unfortunately, there was a horrible delay with our July crates, due to a mess-up on the companies end with the t-shirts. Then my health was not good, which was explained via email. I understand that this can be worrisome and apologize for those delays. However, once my health got better I shipped all boxes. I have been working hard to fix these issues to provide you with better service.
I Love This Crate So Much So I Highly Recommend That You Check This Crate Out. Every Item Is Beautiful And You Know That They Put The Time Into Choosing The Items Plus You Get A Little Treat In Your Box Too. While They Don’t Have A lot Of Items In Their Crates Like The Big Box’s Do, I Love The Quality Of Each Item So I Don’t Mind How Many Items They Have. Every time The Box Shows Up At My Doorstep I Am Really Happy Receiving It.
Thank you so much for your review. It means so much to me that you love my box. I hope to continue to deliver boxes you can always enjoy.
I only received 2 of the 3 box ordered but those came with an assortment of goods that I enjoyed.
Thank you so much for your review. I appreciate you taking the time to leave one, as this helps me provide you with the best service I can. I'm so glad you enjoyed your goodies!
Ordered a gift for a family member early December, they have yet to receive the first box and I have now been charged 3 times. I've messaged the seller and have not heard from them. If there's a legitimate reason for the delay that's fine, but there has been absolutely zero communication of any kind.
My first box was wonderful! I just started the book and so far it seems interesting. The other goodies really surprised me. It was all good quality stuff. So far I’m very happy. Customer service has been very responsive and quick when I had a few questions.
This box was worth every penny, there wasn’t a single flaw. I loved the book and all the trinkets that came along with it! I’d recommend this to anyone and everyone I know! The only reason I didn’t keep my subscription is because money is super tight but If I could afford it I’d be a subscriber for life!
This is truly one of the best boxes that I have received. I love the books and everything that is picked! I have not been disappointed and look forward to future boxes! Thanks you everything!
I came across this subscription by chance and instantly knew that I HAD to sign up! I had been looking at two or three other romance-geared subscription book boxes when I stumbled upon this one (which hadn't even actually launched at that time). Normally my instinct would have been to keep an eye on it for a few months, see a few "previous boxes" first, so I could have an idea of whether or not it was worth the money, but something about it instantly said "this is the one"; all of the others dropped by the wayside and I jumped on the opportunity to get into this one from the very first box, and have been SO pleased with it. Not only are the books/goodies amazing, but the owner is just a doll and you can really tell that she is really passionate about sending out a great box; not just because she wants her endeavor to succeed, but because this (seems) to be a real labor of love for her. It is my absolute favorite and I am constantly chomping at the bit waiting for my next MGP crate! <3
So this last Crate was pretty great! I loved the hand warmers, which were Alice in Wonderland themed, my favorite!! The book wasn’t something that I’d normally read, but it looks promising. The candle was just okay- not bad, but not my favorite. I still really liked everything in this box. I don’t think I’ve ever gotten a bad box. Every crate is packed with care and they truly give you really good quality items.
I’ve received 2 boxes, and both have been so incredible and so thought out! Will continue to subscribe to this box for a long long time!
I absolutely love the book crate. On top of books you get fun extras. Best decision I ever made! What better than book surprises and fun extra...exactly!!!
After finding out that the communication issue was within crate joy, I want to make sure that I state that this company has reached out and is going over and beyond to fix issues. If I could remove the original review I would.
We have been really happy with our Totally Booked Crate! It’s a good value. We liked all of the books and it’s really fun to get the themed items.
I started looking into book crates in July. I'm an avid reader, and I love the Romance-genre. So far I have tried 3 different crates and this is my favorite! It was just packaged with so much thought and detail-you can tell they love making these crates, and in turn I love receiving them! I only signed on in July in time for the August crate. I forgot to type in my 10% off code and the exact day to bill I needed adjusted. The response was prompt and the correspondence friendly-both were taken care of the same day!! They even gave me the birthday card/gift for my birthday in August! The crate has two books (one full sized novel and one novella) and then a bunch of other themed goodies. It ranges from about $14-$15 dollars to the $39.99 (the one I have). Either way it's very affordable and tailored to your price range and preferences. They also have different options for the sub-genre. Great product and great customer service!! I highly recommend!
So, I got this box wondering if I'd even like it. I was pleasantly surprised! All the items I got were truly lovely. I'm on my second month now and I can tell you that this box is so worth it! The treats are simple but nice and the other items are almost always different save for the candles, which smell beyond amazing by the way! Two of my favorites are the tote bag that says 'Evil Queens are just princesses that were never rescued' and the Alice in Wonderland arm warmers. Perfect for those chilly late night reading sessions I'm so prone to. I highly suggest this box for anyone that enjoys a good romantic read. The first book was something I usually wouldn't read but found myself unable to put down. Gobbled it up in two days flat! The second one is well on the way to the same fate! I can tell you that this is going to be a long-term subscription of mine already!