Thank you for your feedback, Pamela! We're focused on providing a lot of value and high-quality products to our subscribers. We work with partners who use all natural, organic, cruelty-free ingredients and often handcraft their products with love. Our March Box was offered with free U.S. shipping, and two of the five items in the box (the rosehip moisturizer and the jasmine bath salt) already totaled up to a retail value more than the box price. We're sorry to hear the box wasn't a good fit for you but we hope you'll love what's coming next! Wishing you all the best! <3

Thank you for your feedback, Misty! The box that you have ordered is the $24.99 mini-sized box. It includes three to four self-care products in it each month. We're focused on providing a lot of value and high-quality products to our subscribers. We work with partners who use all natural, organic, cruelty-free ingredients and often handcraft their products with love. The three products in the mini box that you have received are totaled up to a retail value $58. We're sorry to hear the box wasn't a good fit for you but we hope you'll love what's coming next! Wishing you all the best! <3

Hi Kim - Thank you for your feedback. We're focused on providing great value and high-quality products to our subscribers. The February regular box had products inside that totaled up to a retail value of over $80. We curate each box with lots of thought and love, and make sure that a good variety of full-sized products, such as skin care, jewelry, cosmetics, bath and body essentials, home goods are included. We're sorry to hear the products in this month's box weren't a good fit for you, but we hope you'll love what's coming next!

Hi nic - Thanks for your feedback. We're so sorry that the box is not delivered to you in good condition. We've reached out to you via support@myrewardbox.com to make it up to you.

Hi Amanda - Thank you for your feedback. The Large Fluff brush is for applying the eye shadow that was included in the box. Besides the eye shadow and brush, there are also bath salt, a body/hair/nails serum, and a bracelet in the May mini box. We are sorry to hear that you couldn't use 4 of the 5 products in it. Like we mentioned in our email, we do not include crafts in the box like you wanted. We are sorry to hear the May box wasn't a good fit for you but are wishing you all the best <3.

Hi Alana - Thanks for your feedback. You emailed us on last Friday night about the discount code, and we replied to you the following afternoon. Normally we reply within one business day, but replied on a Saturday anyway as we wanted to be able to promptly provide support.

Regarding the shipment, we received your request last Sunday around mid-night; we promptly replied to you and updated your address for you on early Monday morning. Very unfortunately, however, it turned out that the box had already shipped out.

We're focused on delivering good value and high quality products to our subscribers. Our May Box was packed with a variety of items that totaled up to a retail value of $80+. We are sorry to hear that you...

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Hi Lindsey - We are sorry to hear that you are disappointed. You ordered the January box on 1/6, and it is stated on our Cratjoy.com listing (where you placed your order) as well as our website that the January box will ship on 1/20. As promised, your box has shipped out yesterday, 1/20. We hope you enjoy your box!

Hi Christi - when you ordered on 1/19, and it was stated on our Cratjoy.com listing (where you placed your order) as well as our website that we were accepting orders for the February box which would ship on 2/20. As promised, your box has shipped out this Tuesday, 2/20. For inquiries, please email us at support@myrewardbox.com. We will reply within one business day. We hope you enjoy your box!