I recieved two broken items in my November box. Customer support was very friendly and accommodating. They were quick to respond and sent out replacements in December’s box.
I made a video review of my first myrenovar box here, if anyone would like to see the items: https://m.youtube.com/watch?v=DKEWf8klsj4
The concept is appealing and looks enticing. Got a pre-launch box and the products are of good quality. Highly recommended.