Q: I feel silly asking this question; your description says quarterly box in several places, then it says you ship out every month on the 10th. Are you definitely a quarterly boxAsked by Norma P., March 2021
Thank you for reaching out. We are a quarterly box but since different customers fall into different quarterly cycles we ship boxes every month. The products remain the same across the quarter but the products are shipped every 10th of the month. For example you might be in March - June-Sept-Dec cycle. Some other customer could be in April-July-Oct-Jan cycle. Hope that makes sense
Q: I just ordered this box as a gift for Christmas. When will the first box be shipped? Asked by Stacey T., December 2020
Thank you for your order.
Our shipping cut-off date every month is 10th. But we can make an exception for you as this is Christmas time.
We will ship the first box by tomorrow EOD. Please note the recepient will receive her first box in December and then in March, June, September.
Happy to help answer any other question.
Q: I wanted to give this as a gift but I don't have the address. Is there an option to email a gift card?Asked by Andy H., June 2020
Hi Andy, Thank you for your question. Yes we can create a gift card and
email it to the concerned person.
Q: Do you ship international?Asked by Glen, February 2020
Thank you for your question. We currently ship within Canada and US.
This was so cute! I love the selection and how useful all the items are. Who doesn’t need more oven mitts or flower vases? The only item I don’t see myself using is the table cloth but who knows? So all in all, a PERFECT box!
Thank you for your kind words Juliana. We are so glad that you loved the box. Hope you will subscribe with us again in the near future.
For my first box, I received a broken frame and I was expecting the items to coordinate but nothing matched. Disappointed to say the least
Really nice box, I loved each item and was very happy with it.
Thank you Leah. We are so glad that you loved the box.
This was a sweet box with lots of small, sweet, unique items. The quality of the items are good and I will use them all. My only concern is that a lot of the items are small "trinket" type items and box after box could be difficult to find a use for. I would like to see more seasonal items that can be switched off one from another. I received a beautiful jewellery plate that is reminiscent of a Klimt painting and a nice ceramic jewellery box with Llamas on the front which is very sweet; two wine glasses with a llama motif (I love llamas, so this works for me), a canvas enviro-bag and a wintery motif apron. I will use these items but I am hoping for larger scale statement pieces for use in a living/dining room area.
Thank you for your review Susan. We are so glad that you loved the box. We do a lot of mix and match in the products including large/ small items based on the trend, season and feedback from the customers.
I recieved two broken items in my November box. Customer support was very friendly and accommodating. They were quick to respond and sent out replacements in December’s box.
I received my Sept box and was very happy with it! I felt .t that I I received good value for my money.. I loved the blue ceramic fish and the oven mitt set--those were my favorites. The tablecloth was lovely and since I use placemats and a runner, I will use the tablecloth at my picnic table. The planter was very very nice and I gave it to a neighbor who is talented with houseplants as I have a black thumb. The only item I thought was totally worthless and ugly was the artificial plant. It was not aesthetically pleasing at was the ugly artificial houseplant\t. I can't imagine what possesed them to include that! It went into the trash. Considering everything, it was a nice box and I will continue my subscription.
Thank you for your review Diane. We are so glad that you loved the box.
I couldn't help but smile as I unwrapped each item from the Fall 2020 box. Adorable, high quality, thoughtfully curated and useful products!! Love the lama theme, and especially loved seeing how many of the products were made in Canada. Thanks for the goodies :)
Hi Anna, Thank you for your review and we are so glad that you found our customer service really excellent. For the products we try to curate them keeping in mind all kind of customers and we try to make it more multipurpose. The cloth is not restricted to outdoor tables in a backyard but is meant to be used for regular dining tables during summer. You can also carry it outside for picnic, use it as a covering sheet for a variety of different purposes. Hope that helps and we hope that you would love your upcoming boxes. Thank you for your review and thank you for your business. Happy Summer!!
Placed a last minute order but customer service was exceptional in responding back to me and getting it out. Clients LOVED the items in the box - I never got to see what they were but if the clients are happy than I am happy! Truly appreciate the help and the quality gifts in the box
Hi Dia, Thank you for your kind words. We are so glad that your clients loved the box. As you rightly said we are also happy because you as our customer is happy. We will look forward to serving you in the future.
The concept is appealing and looks enticing. Got a pre-launch box and the products are of good quality. Highly recommended.
This was a gift for my daughter. She was thrilled. I got her a three month subscription for her Christmas gift. The month that included the big soft throw blanket happened to arrive on the day she was super sick and I live quite a ways away. She was feeling the love long distance.