Q: you just set us our box a week ago. However, it is the exact same box as the last one. can yu please resend a new one? We have now gotten the conundrum box twice when this month should have been diffAsked by Heather D., March 2021
We would love to help you out. Please email us at our support email located on the bottom of the inventory sheet of your box.
Q: We've already completed the first 6 boxes (1 year's worth) and we loved them! Are you going to make more boxes with new mysteries?Asked by P H., February 2021
Thank you for your question and we are so glad you loved the boxes as much as we do! Unfortunately, we had to shelve our plans for more boxes with the ongoing pandemic, but we still hope to introduce another box soon!
Q: Is there a crate similar to this one that ships in the US? We have done Mailordermystery(dot)com and loved it. Asked by Katie B., January 2021
We are happy to report that we do ship to the United States now!
Q: Thinking about this as a Christmas gift...could the 1st bix be sent to me and the others to a different address?Asked by Ida O., October 2020
Absolutely! You can change your shipping address at any time!
It has been impossible to get a response from this company. They have continued to charge me for my subscription far past the time I set up for the gift. I have contacted them numerous times with no response. My account shows clearly that it was cancelled and yet the boxes keep getting sent and Cratejoy makes no effort to rectify this situation. Be careful when you buy here as the service always gets shuttled off to the manufacturer who doesn't respond at all.
My 7 year old absolutely loves these boxes. The quality is fantastic. The puzzles are really well thought out and clever. I wish you would make more of them because we've bought all 6 and want more. Each box takes her about 4-5 hours to figure out. They've been a lifesaver during this pandemic as a way to really get her to feel like she's having an experience. If you are sitting on the fence about these just do it. They made a fantastic Christmas gift as we're trying to focus less on stuff and more on activities. So good. Keep up the good work!!!
I loved the first two boxes. But the 3rd is just dismal. Many grammatical errors In the guide box, random puzzles, and very simple. My 7 year old solved the box in 25 minutes. Three of the puzzles had mistakes in them. Just an awful box.
My 8 year old grandson and I, have really enjoyed solving Mystery Boxes 1 and 2. It has truly been a collaborative effort, and taken us about 3 hours to finish each mystery. He will, likely, keep many of the trinkets, if not the entire boxes, as souvenirs of the fun we've had together. We're excited to receive our 3rd box soon.
Note: Take the clues at face value, rather than thinking every one is in code. You will save a lot of time.
Our 9 y/o can’t wait to get the next box. She absolutely loves the actives and learning about each of the characters along the way to solving Each of the clues. It’s pretty neat that once you submit your answer online you can read the rest of the story.
Shipping to the US is super expensive, that is the ONLY reason for 1 Star. The experience inside the box was amazing!!!! My girls loved it and I wish I could afford to do all 6 mysteries offered. I don’t regret how much I spent on this 1st box. It was a special surprise for my kids who LOVE mysteries. 5 star experience!
Purchased this box for my 6 year old niece and she loves it. The first box was missing the map and I am waiting on response from seller on how to get it
Seller's response time is horrible. Took several weeks for the first box to be delivered. Sent messages to seller to confirm when first shipment would ship - no response.
I am hoping a response to my message today regarding the missing map from the 1st mystery box will happen quickly.
Happened to learn about this, and it is sad you are only shipping within Canada. Please expand your deliveries to the neighbors!
I have ordered the mystery club through cratejoy
I have purchased this for my granddaughter her name is Lisa #1879919704 I was really hoping or pray that you can get this shipped to her for Christmas...I didn't realize how long this takes its first time purchasing stuff like this
Cratejoy said maybe you could help me
I gave this to my nephew and he absolutely loved the concept. It’s a great way to get kids to think outside the box and it also gets them off their tablets and video games. Highly recommended!
Last Minute Gift? No worries.
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