It has been impossible to get a response from this company. They have continued to charge me for my subscription far past the time I set up for the gift. I have contacted them numerous times with no response. My account shows clearly that it was cancelled and yet the boxes keep getting sent and Cratejoy makes no effort to rectify this situation. Be careful when you buy here as the service always gets shuttled off to the manufacturer who doesn't respond at all.
My 7 year old absolutely loves these boxes. The quality is fantastic. The puzzles are really well thought out and clever. I wish you would make more of them because we've bought all 6 and want more. Each box takes her about 4-5 hours to figure out. They've been a lifesaver during this pandemic as a way to really get her to feel like she's having an experience. If you are sitting on the fence about these just do it. They made a fantastic Christmas gift as we're trying to focus less on stuff and more on activities. So good. Keep up the good work!!!
I loved the first two boxes. But the 3rd is just dismal. Many grammatical errors In the guide box, random puzzles, and very simple. My 7 year old solved the box in 25 minutes. Three of the puzzles had mistakes in them. Just an awful box.
My 8 year old grandson and I, have really enjoyed solving Mystery Boxes 1 and 2. It has truly been a collaborative effort, and taken us about 3 hours to finish each mystery. He will, likely, keep many of the trinkets, if not the entire boxes, as souvenirs of the fun we've had together. We're excited to receive our 3rd box soon.
Note: Take the clues at face value, rather than thinking every one is in code. You will save a lot of time.
Our 9 y/o can’t wait to get the next box. She absolutely loves the actives and learning about each of the characters along the way to solving Each of the clues. It’s pretty neat that once you submit your answer online you can read the rest of the story.
Shipping to the US is super expensive, that is the ONLY reason for 1 Star. The experience inside the box was amazing!!!! My girls loved it and I wish I could afford to do all 6 mysteries offered. I don’t regret how much I spent on this 1st box. It was a special surprise for my kids who LOVE mysteries. 5 star experience!
Purchased this box for my 6 year old niece and she loves it. The first box was missing the map and I am waiting on response from seller on how to get it
Seller's response time is horrible. Took several weeks for the first box to be delivered. Sent messages to seller to confirm when first shipment would ship - no response.
I am hoping a response to my message today regarding the missing map from the 1st mystery box will happen quickly.
Happened to learn about this, and it is sad you are only shipping within Canada. Please expand your deliveries to the neighbors!
I have ordered the mystery club through cratejoy
I have purchased this for my granddaughter her name is Lisa #1879919704 I was really hoping or pray that you can get this shipped to her for Christmas...I didn't realize how long this takes its first time purchasing stuff like this
Cratejoy said maybe you could help me
I gave this to my nephew and he absolutely loved the concept. It’s a great way to get kids to think outside the box and it also gets them off their tablets and video games. Highly recommended!
I purchased this for my nephew and he loved it! He loved that you got a big box delivered to him that had all of the supplies in it at once. It also provided him an opportunity to work with family, together to solve the mystery. It was enjoyed by all. I contacted MAC multiple times prior to purchasing and they were able to answer all of my questions quickly and efficiently. I had some confusion about the delivery of my product and they were quickly able to rectify the situation. Great customer service. We are both excitedly awaiting the next one!
We have three kids 11 yrs (boy), 8 yrs (girl), and 7 yrs (girl), and they did the first mystery together as a group, along with dad. They enjoyed solving all of the puzzles, and were proud when they figured out how to finish a challenge. The younger one's were just spooked out enough by the story for it to be fun without making them outright scared. As soon as this one was over, they were asking when can we expect the next one!
Got this mystery box for my 9 year old, unsure what to expect. He LOVED it. It was challenging enough for him, but also easy enough that he wasn't getting frustrated. The contents were great quality (not cheap dollar store products) and the puzzles were varied that each one was exciting to do.
He loved it so much that he wants to get more of them. I highly recommend this gift as it entertains the child without screen time and gets them using all parts of their brain.
What a great way to spend some time with kids. We bought one for our kids, 11 and 6 and they did it together. We also bought one for friends birthdays. Hoping they will love if as much as we did.
My husband and I have two young boys 4 and 6. We have purchased the full year subscription and just had the first box come to our home. We read all the clues to the kids and helped them go through the activity and they loved every minute of it.
We have already purchased the box to have it mailed to a a friend's kids 6th birthday.
I equate this activity to an adults escape room. So much fun and out of the box thinking. What a great idea to get kids away from electronic devices!
I wasn't sure what to expect when I ordered. I knew it would be awesome (being a 5 time City Chaser) but THIS went above and beyond! The minute details and the craftsmanship of everything was outstanding! My 11 yr old daughter is obsessed with mysteries and solving puzzles. She couldn't wait for anyone to do the first one alone (I did it myself later lol). We'll be ordering more and having her friends over to try them. Thanks for this amazing gift for kids and grown kids alike ;)
I had contacted the customer service team with some questions about the box and what ages would the box be suited for. They were very helpful and responded very quickly with the information I needed. My nieces love the box and were able to finish it almost all by themselves (very age-appropriate). The included parent guide is very helpful if they get stuck. The clues were so creative and varied that it didn't seem repetitive at all. The story was also very fun and engaging - my nieces couldn't wait to see what happened at the end. They're so excited for the next box and want to challenge themselves to do it all by themselves. I also think it's great that the company is run by parents who wanted a fun and hands-on activity for their kids to do and came up with Mystery Adventure Club. It's an amazing idea and we can't wait to see what they come up with next!
I emailed MAC with a few questions before purchasing, and I am so impressed with their customer service! My questions were more than answered and I felt very confident making my purchase afterwards. On top of that, my nephew had so much fun solving the first mystery, we can't wait for our next box!
I bought this for my little brother and I to do together and we had a blast! He had so much fun analyzing each clue and it was great to see him using his imagination along with the story!
My 10 year old completed the first box with a friend and they both loved it! She can't wait to get box #2. Such a unique and creative activity for kids. And there was a great parent's guide which was helpful to give them clues if needed, but still left the problem solving up to the mini-detectives. Highly recommended!
This just made a simple gift for an upcoming birthday party. What do you get someone else's kid? The mom called me after and said that the kids loved it; thank you.
I got a box for each of my 2 boys, 10 and 12, and they loved it. I was a great way for them to challenge themselves. The 12 year old was determined to do it all alone and so proud of himself when he solved it. My 10 year old and I did it together and it was so much fun to see how he thought through each of the clues. What a wonderful way to challenge them.