Q: When should I order to ensure shipping for Christmas? If I order in early December, will I receive a December box?Asked by John M., November 2020
Q: It says there is a nut free options. Where can I find this?Asked by Sara J., July 2020
Yes. We will happily substitute a nut free flavor for you. Just let us when you place your order...either in the notes or shoot us an email. Thanks!
Q: How many ounces are each of the fudge squares?Asked by Jane P., July 2020
Each square is approximately 1/4 pound of fudge. Mmmmmmm
Q: what day of the month do you ship out? Asked by Kati D., May 2020
Usually the middle of the month. Between the 16-18th. Sometimes these dates
move to accommodate special occasions like Mother’s Day, Easter etc.
Husband loved the root beer float and snickers flavors he received for Father’s Day!!
I subscribed with a discount code from Cratejoy to try out this box. I was charged a second time before I received my first box. This is pretty normal for subscriptions, so I wasn't worried about it at the time, but I did cancel my subscription to ensure that I would not be charged a third time. I only ever received the one box. I have attempted to contact Nellie's twice through the Cratejoy interface to ask for a refund, & I have received no response. The fudge was good, but not worth the $61.76 total I ended up paying for only 6 squares.
Update: 6 days after I contacted Cratejoy about the lack of response from Nellie's, I received a shipment with a month's worth of fudge (no description card or note) & two bonus chocolate & marshmallow candies. This is 6 months since I was charged; I still never received any kind of email or contact through Cratejoy from Nellie's about my request for a refund. Now that I actually have product to review -- instead of having nothing -- I have edited my review to reflect the quality of the products.
ETA: This public reply to my review is the only contact I've received from Nellie's. It was posted 5 days ago, and I did not get a notification for it.
So sorry to hear that you are unhappy.
Nellie's Sweet Shoppe is dedicated to quality and customer service.
As soon as I heard from you today, I looked to see what happened.
Let me share with you what I found.
We received your order February 25th which was after our February shipping dates.
Our stated shipping dates are between the 16th-19th of each month.
Your first box was scheduled to ship between March 16th-19th.
Our convenient auto-renewals are posted on the 15th of each month.
Your second box was scheduled to ship between April 16th-19th.
A cancellation was received March 24th.
This is where I see that the problem occured...
During March and April Covid-19 caused many businesses to temporarily close....ours included.
In April we slowly reopened with...
Have gotten two variety boxes and they were both packed with delicious treats. I would recommend this as a great high-quality monthly treat for yourself.
Best fudge I have ever tasted. The fudge is definitely worth the price of the subscription, but the shipping costs are a deal breaker.
Nellie's Sweet Shoppes Fudge was huge hit at Dana Middle School in California! Everyone kept asking where we purchased our amazing fudge! Thank you Nellie's for such a sweet treat! Highly recommended!
Smooth, Rich, Fresh taste.
Good flavors of fudge. A+
Love the fudge. A tasty box to splurge on.
It didn't have everything I thought was included.
Love Nellie's! Best Fudge Ever! Just like grandma used to make....but better....don't tell grandma
Irish Cream Fudge. Chocolate Mint Swirl Fudge. Licorice Caramels. Orange/Vanilla and Pear Salt-Water Taffy. Mint Chocolate Melt-Away Bars.
Chocolate Toffee and Cookies & Cream Fudge. Buttered Popcorn and Hot Chocolate Salt-Water Taffy. Giant Peanut Butter Cups. Vanilla Caramels.
Chocolate Walnut Fudge. Pumpkin Toffee Fudge. Caramel Apple and Candy Corn Salt-Water Taffy. Almond English Toffee. Sea-Salt Caramels.