I also ordered the Christmas box on December 5. It has been over 2 weeks since the shipping, I don't even know if the items are going to be good after being in shipment for over 2 weeks. There is also no reply from seller after multiple inquiries.
I understand there are shipping delays but with the amount they charge for shipping, there should be some sort of guarantee of delivery. So beware of ordering edible products via mail.
I ordered the box over three weeks ago for an occasion and it still has not arrived.
We understand that it is disappointing when gifts are not received on time. We do our best to avoid this from happening. Once shipped, we usually expect a gift to arrive in 4-5 days. In our effort to have all gift boxes received by Christmas, we shipped between December 8-12th...allowing 12-16 days to safely arrive. You may have watched on the news, as we have, that mail delivery across the country has been a mess this year! They are saying an increase in items shipped, decrease in staff, fewer flights being used to ship, and weather have added to delays. This has certainly been a year to try our patience! We hope your gift arrives soon and trust that it will be enjoyed once it...
I subscribed with a discount code from Cratejoy to try out this box. I was charged a second time before I received my first box. This is pretty normal for subscriptions, so I wasn't worried about it at the time, but I did cancel my subscription to ensure that I would not be charged a third time. I only ever received the one box. I have attempted to contact Nellie's twice through the Cratejoy interface to ask for a refund, & I have received no response. The fudge was good, but not worth the $61.76 total I ended up paying for only 6 squares.
Update: 6 days after I contacted Cratejoy about the lack of response from Nellie's, I received a shipment with a month's worth of fudge (no description card or note) & two bonus chocolate & marshmallow candies. This is 6 months since I was charged; I still never received any kind of email or contact through Cratejoy from Nellie's about my request for a refund. Now that I actually have product to review -- instead of having nothing -- I have edited my review to reflect the quality of the products.
ETA: This public reply to my review is the only contact I've received from Nellie's. It was posted 5 days ago, and I did not get a notification for it.
So sorry to hear that you are unhappy.
Nellie's Sweet Shoppe is dedicated to quality and customer service.
As soon as I heard from you today, I looked to see what happened.
Let me share with you what I found.
We received your order February 25th which was after our February shipping dates.
Our stated shipping dates are between the 16th-19th of each month.
Your first box was scheduled to ship between March 16th-19th.
Our convenient auto-renewals are posted on the 15th of each month.
Your second box was scheduled to ship between April 16th-19th.
A cancellation was received March 24th.
This is where I see that the problem occured...
During March and April Covid-19 caused many businesses to temporarily close....ours included.
In April we slowly reopened with...