Q: I was gifted this subscription, and they have been charged for 3 months so far, however I have yet go receive my March box. I also see that April's promt is on the blog. When can I expect March's box?Asked by Sheri B., March 2021
Hi, Sheri! Thank you for your question! A new theme for April has not yet been introduced, so the blog post you see is the theme I introduced in March. If you have received a different theme than the most recent blog post you will find the tutorials for your theme via search or on the home page. Boxes ship throughout the month depending on when an order is placed, and I aim to ship all subscription orders within the first two weeks of each month. In the future, I plan to allow subscribers the ability to request and purchase a theme of your choice.
Q: I got a 3 month sub, got 1st box, now states that 3rd box of 3 is out for delivery. Other subs say 2nd of third is either being prepared or shipped. Will we get the a third box? Since rcd elf box onlyAsked by Erica L., January 2021
Thank you for your question! Yes, you will get a third box. Although it shows your third box has shipped, on our end it shows 2 of 3 boxes have shipped. You received December and January, and you're still on track to receive February. The tracking on your second box shows delivered as of today. Hope this helps!
We got the box. Is it for a clown? We didn't get an insert. The video on page shows tattoo box. But I thank you very much for quick update!! She loves the box.
Q: I received my first bag but there was no insert with a link to the look for that month as the description said there would be. Am I missing something? The only blog I can find doesn’t list December. Asked by Andria J., January 2021
Hi, Andria! I'm so sorry your bag did not include the insert!! I will send you an email with an image of the insert so you have a copy. I can't insert the link here, but if you place "blog." at the beginning of our NME Box website, you'll be taken to all our tutorials. The posts for the most recent shipments are normally at the top of the blog, but you'll find many other tutorials you can use your products to complete!
Q: I ordered box at the beginning of Dec. bc it said the 1st box would ship 10 days. Perfect because daughter's bday was the 19th. I never rec'd a box for her. Now 3 days b4 xmas, nothing. Will it come?Asked by Erica L., December 2020
Hi there, Erica! Thank you for your question! I apologize for the delay and hate to hear your box missed your daughter's birthday. Unfortunately, shipping and receiving delays have been prevalent during the pandemic, and it's been extremely difficult to pin down exact delivery dates. We are working hard to keep up with holiday demands and delays, and are shipping orders as soon as we possibly can. I will look into where your order is in the queue and communicate with you directly with details. I hope this answers your question, but feel free to contact me at any time with any other questions you may have.
Loved this subscription! Each box was well thought out and included some pretty cool makeup. Plus the wigs were amazing. The owner responded quickly and even gave ideas on her Pinterest page for possible cosplay looks. Definitely looked forward to each box during the Covid months!
My teen daughter and her friends are having a blast with this box. Lots of materials, lots of fun!
love it so match
I’m so disappointed in this box. The quality of items is terrible, and not even near the $70 paid for it. A single makeup sponge, a generic black eyeliner pencil, cheap lashes, a cheap paintbrush set, and a purple bow barrette that looked like it came from a package. Neutrogena makeup wipes and coty airspun that combined wouldn’t have cost me $10 at Walmart. My daughter was so excited for this box. I was expecting her to pull out a wig, and at this price point, she should have received entire packages of makeup sponges and bows. Cancelling.
Thank you for your feedback! I'm very sorry to hear you weren't happy with your box. I've reached out to you directly to make things right and get a clear understanding of your expectations.
Our Puppet box centered around applying the Pinnochio prosthetic appliance and learning to blend it into a full makeup, but I understand if that was not your expectation. In the meantime, I will work on clearly communicating what goes inside each box. I value your opinion and hope to increase the value of your NME Box experience.
My daughter loved it. She used the wig and make up for a cosplay character as soon as she got it. Shipping took longer than expected, it wouldn't be an issue except, Christmas. Thank you! She is awaiting her next box.
Rec'd second box with no shipping issues! My daughter loves the sub. TY
I absolutely loved this service! I had tried a few different sfx makeup services as an aspiring artist and NME box was truly the best I could find. Customer service was always prompt and quick. The box had full sized products and comes ready to make a complete special effects look, with enough product left over to use over and over on many other personal projects. Would highly recommend for any aspiring artist or simply for monthly additions to my “sfx toolbox”
Thank you so much for your review and kind words! I'm so glad you enjoyed your boxes!
My 14 yr old daughter loved this 3 month subscription!! She cosplays and liked that a wig comes in each box. Great quality wigs and comes with instructions. I never had a problem with shipping delays or anything. It is a perfect gift for cosplayers. She is always excited to receive a new box (getting a teenager a good gift is almost impossible!!) I highly recommend this and I will probably renew the subscription.
Ordered a box February 28 and still waiting to hear when it will ship. Not too happy with Cratejoy at this point since it's a gift and I feel like no one is communicating with me.
I'm sorry you haven't had a good experience with Cratejoy. I haven't received any messages regarding your order, but no worries. Your order is still being shipped as scheduled this week. I will email you so you have my direct email address, and you can reach out to me any time. I'll also personally send you tracking once your box ships. If there's anything else I can do just let me know.
I ordered this box on Jan 27 with the guarantee that I would receive it by Valentine's Day. I have not received a shipping notification, it's past Valentine's Day and I still have not received my box, and I have contacted the seller twice without receiving a response.
I am so sorry this has happened. I've totally missed the mark with your order and am ready to do what I can to make things right. I'm looking into the issue of not receiving your emails, as it is a priority to promptly reply, and I certainly would have replied had I received your inquiries. I will contact you directly so you have my direct information. I appreciate your feedback and take full responsibility. I will continue to work toward bettering the logistics of my business.
Assured on the website that boxes ordered by Dec 15th would be mailed before Christmas. Messaged the seller and only received a very generic, “copy-paste” reply. I’ve messaged REPEATEDLY for specifics on my order but have not heard back. So far I’m having a terrible experience with this seller. If the items aren’t amazing, I wasted both time and money ordering. This feels like a scam and it ruined my daughters Christmas.
Hi, Desiree. I'm sorry to hear you're dissatisfied, and I'll do whatever I can to make it right. Unfortunately, after searching my emails, I don't see any correspondence from you. The email I sent with updates on the shipping delays I've been experiencing came directly from my personal email, not a reply bot, and it was my honest plea for understanding, considering. I will reach out to you again directly, and again, apologize for the inconvenience. My kids also missed out on an expected holiday gift, so I do feel your pain.
With two different wig types, brushes, and colors galore, the Clowns Abound box is perfect for creating a colorful, zany clown.
What would Fall be without scarecrows? This box gets you creating with liquid latex, Paradise paints, and odd items like burlap and raffia.
October must have blood, so the challenge was to create the lone survivor in the worst horror movie. What would your victim survive?
Our September theme is inspired by our favorite ghost with the most Beetlejuice! Create your uniquely glamorous spin on the otherwise grotesque ghost with our theme Beetleglam. You get a glamorous green wig, Mehron face paints, and a De'Lanci eyeshadow palette with 12 gorgeous purple hues. You also get a Nyx Liquid Liner and Lip Cream (colors vary). We include sponges and tools too! See if you're up for the makeup challenge with this month's NME Box!
This month's theme is Grayscale! Create a look that could come straight out of a black and white classic film. Learn how to use highlights and shadows over a monochrome gray base to transform and bring out your features. Go for something noir or editorial. You are the creator!
This holiday create a makeup that looks like it came straight out of a cheerful Dr. Seuss tale. We all know the Whos and their home Whoville. This month's makeup challenge is to create your very own Who character, one that hasn't been seen before. We won't spoil all the surprises inside the box, but some of what you get is pictured here. Have fun creating a unique character for the holidays! *Colors may vary.
January is the first full month of Winter, so we're creating a look straight out of a winter wonderland. Go gory by creating a freezer burn or frostbite makeup. Or go for glam with a simple wintry look. As always, we don't want to spoil the surprise, but inside this box you'll get frosty eyeshadow, lipstick, fake snow, and icy extras to complete your look. Who will you create?
Old Hollywood glamour and rockabilly style is this month's theme! Create a classic look and learn the basics of beauty makeup when you try your hand at creating an authentic 1950s look. Products from Mac cosmetics and Urban Decay help to create a truly glamorous look. BUT, if you're looking to get even more creative, go for the classic pinup zombie with the included zombie foundation by Mehron. Hone your basic makeup skills with this month's box!
We're going deep down under the sea for this month's look. Create a fantastic mermaid with multi-chrome pigments, turquoise hair, scales prosthetics and more! You're sure to create a mermaid that looks like you just washed up ashore. Try your hand at creating something special with this month's Mermaid theme by NME Box. Who will you create?
What's the difference between a clown and a jester? A mime? Joker? Try your hand at creating a classic jester makeup with cream paints, jingle bells, and a two-toned wig reminiscent of a certain comic character. Learn the differences in these characters and create your very own with this month's theme!
Outerspace is in reach with this month's theme. Create your own galaxy look with the perfect paints to really make your look glow. Learn how to paint stars, mix colors, and create gradients with this look. Get even more creative with black light colors and other surprises. Escape the chaos with this month's galaxy theme.
It's officially spooky season and this month we're bringing in green with style. Create a classic witch costume with this month's box filled with everything you need to create a sinister or gory or gorgeous witch... including your very own prosthetic wart! Which witch will you create?