Q: If I want to gift this to someone, can I have it in the order where it doesn't start until January?Asked by Brianna L., November 2019
Yes, you can let us know when you would like it shipped.
Q: What is the top 8 allergy box? Which allergies does it exclude?Asked by Pamela P., April 2020
We allow you to select your specific allergens now. For those who have the previous box type, these are the top/big 8: milk, eggs, fish shellfish, tree nuts, peanuts, wheat, and soybean.
when you go through the checkout process you will be able to choose which allergens to avoid. It's customizable.
Q: Can you do two allergies for a box? Like gluten free and dairy free?Asked by Aidan Z., October 2019
Yes, you can select the allergens individually.
I been trying to cancel for 15 minutes cancel my subscription
Sorry you had issues with cancelling the product. For those having issues with canceling here are the instructions provided by Cratejoy:
Log in to your Cratejoy account and click Subscriptions.
Click Active Subscriptions.
Click Manage Subscription.
Click Cancel Subscription.
Select Reason for Cancelling and provide Feedback.
Click Confirm and Cancel Subscription.
I got my first box no problem and it was delicious, but the 2nd month they charged me and I have nothing. My account shows the previous month's order but not anything for this month. They charged me on 4/2 and my account says I'll be charged again on 4/30; weird when it is supposed to be monthly that I'm being charged twice in one month and no snacks have been received this month. I emailed them 3 days ago and if I don't hear from them by 4/28, I'm cancelling and disputing the charge from 4/2.
Hi Sorry you had issues with your order. We ship the first box close to the order date, but the subsequent boxes all renew on the 1st of the month collectively. The shipment takes place after the month closes on the 20th. So you were billed for 2 boxes and we shipped 2 boxes. We are hoping to change the renewal date so that it's closer to the ship date soon.
Loved this! I got it for my son who has every allergy in the book. While he was uninterested in some of the products, I ate everything he didn't and loved it all. Wonderfully healthy snack box with a lot of variety. Thank you.
My mom finally has snacks she actually enjoys!
Perfect for allergies. Very customizable!
Great products and good variety. My son loves it.
Loved box and would consider subscrption again at a later date
I opted for the gluten free box and it is amazing! I loved everything in it. It filled my drawer at work with snacks. I am set and can’t wait for next month. Highly recommend!
Wonderful service and great tasting snacks!
Great product's. Thank you.
Just received my box today, and I am impressed! So much varieties! This is an awesome subscription and as long as this is in my budget I will continue to enjoy this!! I love trying these different items, its so helpful with shopping. I am so glad I gave this a try! Thanks so much for the curation, presentation and all the great products you included for me! I appreciate this so much. I did an unboxing on my youtube channel, I will email a link when I upload it. I also tagged a picture of the box on facebook and instagram. I will do my best to spread the word about this awesome box. Thanks again!